Customer Account Rep (Off On Sundays)

**Job Title: Customer Account Representative (Off on Sundays)**

• Location:** [Your Company Location]
  
  

About Us

[Your Company Name] is a leading provider of [products/services] dedicated to delivering exceptional customer service and building lasting relationships with our clients. We pride ourselves on our innovative solutions and commitment to quality, and we are looking for passionate individuals to join our team.

Job Summary

We are seeking a motivated and friendly Customer Account Representative to join our dynamic team. In this role, you will be responsible for managing customer accounts, addressing inquiries, resolving issues, and providing outstanding support to ensure a positive customer experience. This position offers a consistent schedule with weekends off, as you will not be required to work on Sundays.

Key Responsibilities

• Serve as the primary point of contact for assigned customer accounts, building strong relationships and understanding their needs.
• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with order placements, changes, and cancellations while ensuring accurate processing.
• Address and resolve customer complaints effectively, demonstrating empathy and problem-solving abilities.
• Maintain detailed records of customer interactions and account activities in our CRM system.
• Collaborate with other departments, such as sales and technical support, to address customer needs and enhance account management processes.
• Monitor account status, including billing and payment inquiries, and provide necessary follow-up.
• Identify opportunities for upselling or cross-selling additional services/products based on customer needs.
• Stay informed about product/services to provide accurate information to customers.
• Contribute to team goals and participate in training and development initiatives.
  
  

Qualifications

• High school diploma or equivalent; further education or relevant certifications are a plus.
• Previous experience in customer service, account management, or sales preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to handle challenging situations with tact and professionalism.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM software.
• Strong attention to detail and organizational skills.
• Ability to work independently as well as collaboratively in a team environment.
• Flexibility to adapt to changing work demands and customer needs.
  
  

Schedule

• Full-time position with weekends off (not required to work on Sundays).
• Typical working hours: [Insert specific working hours, e.g., Monday to Saturday from 8 AM to 5 PM].
  
  

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and inclusive work environment.
• Employee discounts on products/services.
  
  

How To Apply

If you are passionate about customer service and looking for a rewarding opportunity with a great team, we want to hear from you! Please send your resume and cover letter to [email address] with the subject line "Customer Account Representative Application."

[Your Company Name] is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.