Scheduling Assistant / Customer Service Representative

🌿 Be the Voice of Exceptional Service - Join Clauser Tree Care as a Scheduling Assistant / Customer Service Representative! 🌿

Position Title: Scheduling Assistant / Customer Service Representative

Company Name: Clauser Tree Care

Pay Range: $18-$22 per hour

Industry: Tree and Plant Health Care Services

Location: Chalfont, PA

Job Overview

Clauser Tree Care is seeking a reliable, organized, and customer-focused Scheduling Assistant / Customer Service Representative to join our growing team in Chalfont, PA. In this key administrative role, you'll be the first point of contact for our valued clients-answering inquiries, scheduling appointments, and helping coordinate the daily activities of our certified arborists. If you enjoy creating positive customer experiences, staying organized in a fast-paced environment, and being a vital part of a friendly and professional office team, we'd love to meet you.

Who We Are

For over 30 years, Clauser Tree Care has proudly served Bucks and Montgomery Counties with expert residential and commercial tree services. As a locally owned, full-service tree care company, we prioritize safety, quality workmanship, and a supportive team culture. Whether it's in the field or the office, every member of our team plays a crucial role in delivering outstanding service. We foster a work environment that values respect, collaboration, and continued growth.

Key Responsibilities

• Answer and route 30-40 inbound calls daily in a professional, courteous manner
• Schedule and coordinate estimates and service appointments for certified arborists
• Check and respond to daily voicemail and email messages
• Draft and send service proposals, memos, and client communications via email
• Maintain accurate and organized digital and paper filing systems
• Order and track inventory of office supplies
• Provide administrative support to ensure smooth day-to-day operations
  
  

Qualifications

• Prior experience in customer service, administrative support, or scheduling preferred
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Office and Gmail required
• Familiarity with QuickBooks and Google Maps is a plus
• Friendly, professional communication skills (verbal and written)
• Ability to multitask and work in a fast-paced office setting
• Self-starter with a proactive attitude and willingness to learn
• High school diploma required; additional admin or office training a bonus
• Knowledge of Bucks and Montgomery Counties preferred
  
  

Benefits

• Weekly pay
• 401(k) retirement plan with employer match
• Medical, dental, and vision insurance options
• Paid holidays and vacation time
• Full-time, year-round schedule (Monday through Friday)
• Supportive, team-first work environment
  
  

Schedule

• Full-Time - Monday through Friday
• Consistent, year-round hours
  
  

Location

• Chalfont, PA - Office-based role
• Serving residential and commercial clients in Bucks and Montgomery Counties
  
  

Equal Employment Opportunity

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.

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