Director of Franchise Operations
Five Star Franchising
Date: 15 hours ago
City: Denver, CO
Contract type: Full time
Description
Company Overview
Based in Denver, CO, Gotcha Covered is a leading provider of custom window treatments across the U.S. and Canada, offering a full range of solutions for residential and commercial spaces. Our franchise model combines a low-overhead, high-margin business with lifestyle flexibility, creating an attractive opportunity for entrepreneurial professionals. With a 4.9-star reputation across our system, we pride ourselves on providing exceptional customer experiences, innovative products, and strong franchisee support.
Role Summary
The Director of Franchise Operations plays a critical leadership role within Gotcha Covered. This individual will be responsible for executing franchising strategy, developing operational excellence across the system, and driving unit-level performance. A key part of this role is building strong relationships with franchisees, fostering a high-performance culture, and ensuring strategic alignment across departments.
Key Responsibilities
We offer a flexible, supportive work environment where you can make a meaningful impact on franchisees' success. Our benefits include:
Five Star Franchising is an equal opportunity employer. Hiring decisions are made without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.
Reasonable Accommodations
Qualified individuals with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and applicable state or local laws.
Company Overview
Based in Denver, CO, Gotcha Covered is a leading provider of custom window treatments across the U.S. and Canada, offering a full range of solutions for residential and commercial spaces. Our franchise model combines a low-overhead, high-margin business with lifestyle flexibility, creating an attractive opportunity for entrepreneurial professionals. With a 4.9-star reputation across our system, we pride ourselves on providing exceptional customer experiences, innovative products, and strong franchisee support.
Role Summary
The Director of Franchise Operations plays a critical leadership role within Gotcha Covered. This individual will be responsible for executing franchising strategy, developing operational excellence across the system, and driving unit-level performance. A key part of this role is building strong relationships with franchisees, fostering a high-performance culture, and ensuring strategic alignment across departments.
Key Responsibilities
- Partner with the Brand President to execute both short-term and long-term strategic goals.
- Build, refine, and implement operational systems that drive franchisee success and system growth.
- Ensure strong cross-functional collaboration across Sales, Marketing, HR, Accounting, and Training.
- Oversee and manage a team of Product Experts and support staff.
- Establish and monitor KPIs to ensure consistent, data-driven performance management.
- Facilitate effective communication between the corporate team and franchise network.
- Lead the training, coaching, and professional development of franchisees and the operations team.
- Support franchisees in developing and managing annual budgets and P&Ls.
- Develop operational playbooks, roadmaps, and best practices to guide franchise performance.
- Ensure compliance with brand standards and continuously evaluate opportunities for improvement.
- Utilize the Entrepreneurial Operating System (EOS) to lead, manage, and hold teams accountable.
- Franchise Operations: Minimum 5 years of leadership experience in franchise operations, preferably within a service-oriented or route-based business model.
- Operational Excellence: Demonstrated ability to build scalable systems, drive efficiencies, and implement tools that enhance performance and profitability.
- Team Leadership: Experience managing and motivating cross-functional teams in a decentralized environment.
- Financial Acumen: Strong understanding of P&L, budgeting, and KPI development for franchise units.
- Customer-Centric Mindset: Focus on franchisee satisfaction and commitment to continuous improvement.
- Communication & Influence: Strong interpersonal and communication skills with a collaborative leadership style.
- Technology Fluency: Comfortable using software platforms, CRM systems, and analytics tools to drive decisions.
- Entrepreneurial and results-driven with a proactive, can-do mindset.
- Passionate about supporting franchisees and helping small business owners succeed.
- High emotional intelligence, strong relationship builder, and trusted advisor.
- Creative problem solver with the ability to pivot quickly and adapt to change.
- Positive, energetic, and professional—leads by example and builds team morale.
- Highly organized and capable of managing multiple priorities and projects.
We offer a flexible, supportive work environment where you can make a meaningful impact on franchisees' success. Our benefits include:
- Medical, Dental, and Vision Insurance
- Long-Term and Short-Term Disability Insurance
- Supplemental Life Insurance
- 401(k)
- Generous Paid Time Off
Five Star Franchising is an equal opportunity employer. Hiring decisions are made without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.
Reasonable Accommodations
Qualified individuals with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and applicable state or local laws.
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