Dispute Resolution Specialist

Summary

The Dispute Resolution Specialist II is responsible for processing EFT investigation claims in a fast-paced work environment. This role will serve as primary contact for all card related inquiries and research for both internal and external clients. Successful Dispute Resolution Specialist II must be capable of following limited, conceptual instruction and work independently or in a team to reach goal, as well as be dependable, organized, and comfortable with strict deadlines.

Responsibilities

• Provide support as it relates to ATM & Card Management for internal and external clients via Chat or Phone.
• Manage all aspects of EFT Investigations from beginning to end.
• Perform assigned side work duties and meet their required deadline.
• Assist other staff members with more difficult cases.
• Assist with training new staff members on side work duties.
• Protect all client and bank information confidentially and follow all company policies.
• Understand, communicate, and instill the Company’s mission, vision, and values (Pillars of Success).
• Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
• Working at the worksite during regular business hours and/or assigned hours.
• Other specified duties as assigned.
  
  

Compensation & Benefits

The dispute Resolution Spec II position pays a range of $19.00 to $21.00 an hour, depending on experience.

Full‐time Associates Are Eligible For Our Benefits Package

• Medical
• Dental
• Vision
• 401(k) plan
• Company paid life insurance
• Short and Long-term disability insurance
• Company paid vacation, paid leave and holidays
  
  

This position will remain open until a qualified applicant is hired.