Customer Expedite & Support Associate

Who Are We?

FDH Aero is a trusted global supply chain partner for aerospace and defense companies, providing end-to-end supply chain solutions for OEM and aftermarket customers.

With more than 55+ years of experience and operations in 14 countries, we bring expertise across Commercial, Defense, Space, Business Aviation and Cargo through our specialized business divisions, Electronics, Hardware, Commercial Aftermarket, and Defense Aftermarket.

For more information, please visit the  FDH Aero website .  

Why Work Here?

Fast-paced & Impactful Work – Every decision helps keep aircraft flying and missions moving

Driven Team & Culture – Supportive, driven colleagues who support you every step of the way

High-Growth Opportunities – We invest in your success with training and development

Competitive Benefits Package – Includes medical, dental, vision insurance, Flexible Spending Accounts (FSA) 401k matching, wellness activities and more

At FDH Aero, we understand that the strength of our brand comes from our people, and our culture empowers every team member to contribute and grow.  As a global team, our culture is rooted in five (5) core values that begin with the words “We are” and include: service-first, respectful, amplifiers, open-minded and accountable. 

We Are Looking For

The Customer Expedite & Support Associate is responsible for expediting customer orders, providing administrative support, and ensuring high levels of customer satisfaction through timely resolution of issues. The associate will incorporate knowledge of aerospace electronics products, internal procedures, and supply chain dynamics to handle a variety of tasks, including order tracking, communication, and basic research while supporting sales and operations teams.

What You’ll Do

As a Customer Expedite & Support Associate, you will:

• Expedite customer orders by monitoring progress through the supply chain, coordinating with internal teams to resolve delays, and updating customers on status
• Respond promptly to customer inquiries, requests for quotes, order modifications, and support needs via email, phone or other channels, ensuring follow-up to completion
• Enter and maintain customer and vendor data in databases, including pricing, order details, and expedite requests, with a focus on accuracy
• Assist in managing relationships with internal stakeholders, external customers, and vendors in the aerospace electronics sector
• Create, update and distribute open order reports, expedite logs, and other documentation to track order fulfillment and identify bottlenecks
• Communicate with other departments to resolve basic sales administration issues, such as credit holds, payment follow-ups and inventory shortages
• Perform daily administrative tasks, including file maintenance, data entry, and basic research on aerospace components or supply chain constraints
• Support direct buy requisitions by working with purchasing to ensure timely placement and receipt of purchase orders for customer needs
• Research and provide verbal or written information on orders, products, or procedures as required throughout the organization
  
  

What You Bring

• High school diploma or equivalent required
• Previous administrative or customer support experience preferred, ideally in a manufacturing or supply chain environment
• Demonstrated ability to perform data entry and administrative tasks with accuracy, efficiency and attention to detail
• Strong verbal and written communication skills for daily interactions with internal teams, customers and vendors
• Proficiency in Microsoft Office Suite and familiarity with ERP systems
• Problem-solving skills to handle basic supply chain issues and ensure customer satisfaction
• Knowledge of aerospace industry is a plus
• Ability to meet deadlines quickly and accurately, multi-task, and work well under pressure with changing priorities
  
  

Special Requirements

• U.S. Citizen, U.S. Permanent Resident (Green Card holder) or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required.
• ITAR Requirement
• 120.15. Some positions will require current U.S. Citizenship due to contract requirements.
  
  

This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants will be asked to provide specific documentation to verify U.S. person status under the ITAR and the EAR. A “U.S. person” according to their definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee, or asylee. See 22 CFR  

Job Type: Full Time

FDH Aero is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.