Senior Director of Operations

Senior Director of Operations, Common House

Reports to: Chief Executive Officer, Common House

Supervises: Onsite Club Leadership

Who We Are

Common House specializes in modern social clubs, with locations in Richmond, VA, Charlottesville, VA, Chattanooga, TN, and New Orleans, LA, with more sites joining the portfolio in 2026 and beyond. More than a membership, the Houses offer exceptional spaces and unique amenities for dining, working, and discovering through daily programming, as well as connection opportunities with other members in a private club setting where everyone is welcome.

Position Description

The Senior Director of Operations (SDO) is a member of the Common House executive leadership team and is responsible for all club operations, including, but not limited to, food and beverage, facilities, concierge, and the launch of new clubs nationally. The SDO will create and execute all operational strategies to ensure clubs reach their financial goals through elevated member, guest, and employee experiences.

Responsibilities Include, But Are Not Limited To

• Food and Beverage Operations
• Responsible for oversight and creation of operational policies to be executed at all clubs, both current and pipeline. Including but not limited to culinary, member event programming, private event, concierge, and facilities management
• Develops food and beverage strategies and holds club leadership accountable to reach financial goals in sales, payroll management, cost of sales, and all expense management
• Supervises club leadership who report directly to the SDO
• Approves all food and beverage menus, leading both front of house and culinary leadership through all processes to ensure member satisfaction and financial goals are met
• Reporting and Financial Management
• Analyze sales, expense metrics, check-ins, usage, and member feedback regularly, identifying areas for growth and refinement.
• Creates accurate financial reporting, including detailed forecasts, budgets, variance (MBR), and long/short-term CAPEX planning
• Develops remediation plans to address deficiencies in both financial performance and membership experience
• Team Management
• Oversight of employee experience programming, including recognition, onboarding, and ongoing education to develop, attract, and retain team members
• Ensure all training programs are up to date and meet the needs of our members, guests, and employees.
• Develops leaders throughout the organization by engaging on all levels
• Pre-Opening & Expansion
• Operations leader engaging internal teams and external contractors, both in the pre-deal concept phase through to club opening.
• Assists the Senior Director of Sales by providing insight into operationalizing new sites, as well as providing financial pro-formas to the Senior Director of Finance
• Develops food and beverage concepts and ensures adherence to brand standards
  

Qualifications

• Required
• 10+ years of leadership experience in the hospitality industry with a deep knowledge of food and beverage operations.
• Advanced financial acumen, managing detailed profit and loss statements, budgeting, forecasting, and CAPEX planning
• Thought leader with a proven record in scaling operations and people management
• Multi-unit management experience
• Preferred
• Private club experience
• Start-up experience
• Creator
• Location
• Hybrid
• Minimum 50% Travel
• Denver, Colorado; Atlanta, Georgia; New Orleans, Louisiana; Charlotte, North Carolina
  

Benefits

In exchange for talented skills and contributions, Common House offers all employees a dynamic work environment, fun co-workers, and a competitive salary package. Additionally, we also provide our team members a comprehensive benefits package including:

• Diverse and inclusive colleagues
• Generous Health, Dental, Vision, and Reserve Leave Coverage
• 401k Option
• Flexible Time Off
• Monthly membership at Common House (and your partner/spouse gets one, too!)
• 50% employee discount on food and non-alcoholic purchases
  
  

Common House is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.