On-Site Dispatcher - Arlington, TX

Job Details

Description

Dragonfly Health - A great place to land

Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry’s first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients, and their families. We serve over 145,000 patients every day in all 50 states.

Here, you are an integral part of a team that is transforming the future of hospice and post-acute healthcare. This is where innovation, collaboration and compassion thrive, allowing us to carry out our work at the highest level to serve our patients at a time in their life when they need us most.

We offer a dynamic and inclusive workplace where you'll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team. We believe in empowering our employees to grow both personally and professionally, providing ample opportunities for career advancement, continuous learning, and skill development.

Dragonfly Health is our name for a reason.

The dragonfly is symbolic of the transformational impact we’re making on the industry, our people, and the lives we touch. We are a guiding force for what’s ahead, delivering more than equipment and medications, but also comfort and peace of mind. We are agile and adaptable, able to quickly and easily pivot from one point to the next, ready for whatever situation or patient need that arises.

What We Offer

Whatever it takes. Wherever it takes us.

• Competitive Pay $20.00 per hour
• Comprehensive benefits package (health, dental, vision, PTO, sick time, 401k w/match, etc.)
• Growth opportunity and career advancement
• Agile and adaptable team culture
• Innovative and revolutionary technology solutions
• A higher calling to provide quality patient care
  
  

See how Dragonfly Health is transforming the world of hospice and post-acute care.

What You Will Do

• Dispatch and coordinate our DME Technicians’ delivery routes to maximize efficiency, timeliness, and patient satisfaction
• Respond to inbound calls from clients and patients to help coordinate equipment delivery, pick-up, and maintenance
• Maintain inbound and outbound communication with DME Technicians to verify order receipts, relaying pertinent information to necessary parties
• Consistently monitor various communication channels to determine necessary action or communication required to fulfill company obligations
• Support the DME operation by ensuring a clean, organized warehouse, adhering to OSHA guidelines, preparing trucks for route deployment, and acting as a back-up DME Technician when required, performing deliveries, drop-offs, or service calls
  
  

What We Look For

• Individuals with a high attention-to-detail and strong multitasking abilities to effectively navigate a multitude of programs, windows, and tabs on multiple computer monitors
• Interpersonal skills and emotional intelligence to ensure professionalism and customer satisfaction through a variety of challenging situations
• Proficient prioritization and organization abilities when faced with more than one deadline, timeframe, or responsibility at once
• Effective written and verbal communication skills to communicate with patients, clients, internal DME Technicians, and Operations
• A demonstrated ownership of one’s own work as it relates to scheduling and/or dispatching orders, researching, and independent problem-solving
• Reliable internet connectivity and not a mobile hotspot
• Three consecutive years driving history with no major moving violations or accidents
  
  

Why On-Site Dispatchers are important

Our Dispatch team plays a crucial role in our operation by ensuring that our medical equipment is delivered promptly and efficiently to patients and families across the country, rain or shine. By ensuring the correct delivery of essential equipment, such as hospital beds, oxygen tanks, mobility devices, etc., our patients receive the care they need in a timely, comfortable manner. Streamlining our Dispatch process helps prevent delays and offers our network of patients the best care possible. During natural disasters, pandemics, and other critical crises, our Dispatchers are vital in mobilizing resources quickly and distributing equipment to those that need it most, when they need it.

Let's soar together