IT Support (Contract)

We are seeking an exceptional IT Support to join our growing IT team.

About the job

Are you passionate about turning ideas into reality, embracing ownership, and working at the forefront of connectivity? Join viaPhoton and be part of a culture that thrives on fearless innovation, teamwork, and continuous growth, where learning, unlearning, and relearning are part of the journey.

This dynamic role offers significant ownership and responsibility. We’re looking for individuals who excel in environments where their contributions make an impact, are hungry to learn, and are energized by meaningful work that drives company growth while accelerating their career. If this sounds like you, we’d love to hear from you!

Who We Are

We are changing the norm by being customer focused, technology led.

viaPhoton is on an ambitious mission to revolutionize how critical digital infrastructure is manufactured and deployed. Best-in-class data centers and telecom providers need fiber optic solutions delivered in weeks, not months—whether that’s for AI infrastructure, 5G networks, or next-generation broadband. We’re reimagining fiber optic manufacturing for the AI era. Manufacturing is no longer just an operations challenge, but an automation and speed-to-market problem that customers urgently need solved. In less than 5 years, we’ve grown to a team of over 150, and have added top cloud service providers to our growing customer base. We have only just gotten started -- our ambition is to become the market leader of the $40+ BN connectivity industry.

We seek candidates who will be culture contributors and who align with our core values:

• Fearless Innovation we are pioneers unafraid to change the norm in relentless pursuit of better

• Forward Together we believe that when we work together toward a collective goal, we all succeed

• Integrity Over Everything we believe in long term relationships and doing what is right, always

• Nimble, Always we are solutions obsessed, move fast, and stay nimble

• Be the Bar we set our own standard of excellence and hold ourselves to it

What You Will Do

1. Provide first line IT support for end-user issues, including desktops, laptops, printers, Wi-Fi, and onboarding/offboarding processes.
2. Troubleshoot and resolve common IT incidents, escalating to senior engineer when necessary.
3. Manage user accounts, permissions, and access controls within Active Directory and Microsoft 365.
4. Assist with the setup, deployment, and maintenance of IT hardware and software.
5. Monitor and maintain IT infrastructure to ensure uptime, security, and performance.
6. Support remote users and mobile device management (MDM) platforms.
7. Performs additional duties as requested

What You Will Bring

• 1–2 years of system administration experience, including Active Directory, Windows Server, and Microsoft 365 administration.
  
• Experience with Azure in a hybrid cloud/on-premises environment preferred.
  
• Exposure to ITIL processes and ticketing systems (e.g., ServiceNow, Jira, or similar).
  
• Basic knowledge of network protocols, LAN/WAN configurations, and related systems/software.
  
• Hands-on experience with Cisco routing, switching, VLAN configuration, and firewall NAT policies.
  
• Ability to manage and administer enterprise technology in a secure, compliant manner.
  
• Basic experience with Cisco switches and WLAN environments; Aruba WLAN experience preferred.
  
• Entry-level knowledge of VoIP technologies, with exposure to 3CX system administration and troubleshooting
  
• Come with intellect and drive, we’ll teach you the rest.
  
• The ability to learn quickly and continuously and maintain a flexible and adaptive mindset necessary for a fast-paced environment.
  
• A proactive, self-driven mindset where your growth is dependent on you.
  
• Creative problem solving; if you don't know the answer, you’ll know how to find a way to it.
  
• Multi-tasking with the ability to handle multiple inquiries at once and prioritize them accordingly.

Why Join Us

• Cutting-Edge Technology – Opportunities to work on the forefront of fiber optic technology.

• Professional Development – We’re committed to your growth, offering resources, career development, and a culture where your voice is heard.

• Fun Team Environment – Monthly team bonding events, free lunches, and activities to keep us connected.

Ready to Build the Future? Apply now