Front Office Manager

Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Assistant General Manager – General Manager - Area General Manager

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Supervise all guest services department managers.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Provide daily operational direction to maintain service excellence for guests and employees
• Resolve guest concerns promptly and professionally, accommodating special requests and providing accurate information about hotel services and amenities
• Coordinate arrivals, departures, and billing; review daily arrivals for proper handling of VIPs, return guests, and groups
• Ensure adherence to all financial and credit procedures, reviewing transactions and approvals for accuracy
• Act decisively in guest or employee safety, security, and wellbeing matters, especially when senior managers are unavailable
• Lead strategic hotel projects as assigned
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.
  
  

Your Background And Skills

• Associate’s or Bachelor’s degree preferred.
• 2 to 5 years hospitality related experience.
• Outstanding communication and organizational skills
• An entrepreneurial mindset
• A passion for exceptional service and a desire to grow within the hospitality industry
• Proficiency in OPERA PMS
• Creative and energetic
• The highest level of integrity and work ethic
• Marriott experience and GXP knowledge preferred
  
  

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
  
  

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It