DEWS Internship - Hourly - Mount Vernon

Description

Duties Description

The New York State Department of Labor is seeking customer service-oriented and enthusiastic student interns to join our Career Center teams statewide. Interns will play a vital role in welcoming customers, assisting with intake, and directing walk-in and phone traffic to the appropriate services. In addition, interns will work in the Career Center resource room, providing one-on-one support to customers and assisting them with access to critical services.

This internship offers students the chance to dive into a high-impact, high-traffic environment, gain hands-on experience in workforce development, and help improve the user experience for thousands of job seekers across New York State.

What You'll Do

• Customer Engagement: Welcome visitors, assist with check-ins, and guide individuals to the appropriate staff or department based on their needs.
• Front-Line Support: Answer phones, help route inquiries, and provide timely responses to common customer requests.
• Resource Room Assistance: Support customers with resumes, job applications, and navigation of workforce tools (e.g., VCC, InterviewStream, Coursera, NorthStar).
• Digital Literacy Coaching: Provide basic computer and technology assistance, including email setup, online applications, and job search platforms.
• Workshop & Event Support: Assist with scheduling, sign-ups, marketing, and facilitation of in-person and virtual workshops, job fairs, and recruitments.
• Project Work: Contribute to initiatives such as developing SharePoint/Microsoft Forms for workshop tracking, creating QR codes that link to important documents, and designing customer satisfaction tools.
• Labor Market Research: Compile and present briefs on local in-demand jobs, industries, and wage trends.
• Observation & Learning: Shadow Labor Services Representatives (LSRs) and Employment Counselors (ECs), observe mock interviews, and assist with workshops to build communication and presentation skills.
• Accessibility & Inclusion: Provide patient, clear assistance to customers with disabilities or limited English proficiency, ensuring equal access to services.
• Administrative Support: Help with scheduling, maintaining supplies, and preparing reports on customer service outcomes.
  
  

Minimum Qualifications

Minimum Qualifications

Must be a student currently enrolled in upcoming/current college courses.

Preferred Skill Sets

• Strong interpersonal and communication skills; able to engage with diverse groups of people in a professional manner.
• Ability to manage multiple tasks, prioritize, and work independently when needed.
• Comfort using Microsoft Office tools; familiarity with digital platforms or learning management systems is a plus.
• Interest in public service, workforce development, communications, or related fields.
  
  

Preferred Fields Of Study

• Communications, Business, Human Services, or Social Sciences
• Information Technology or related fields
  
  

Additional Comments

Preferred minimum education level: Sophomore

Preferred maximum education level: Senior

Our mission is to provide outstanding services to our customers—the workers and business that call New York home. We help New Yorkers find careers they will love. We build and support New York’s businesses. We empower and protect New York’s workers. To learn more about our mission and the exciting work of the DOL, please visit: https://dol.ny.gov/about-us