Senior Director, Operations

Job Summary

The Senior Director of Operations is a senior leadership role responsible for overseeing operational performance across pharmaceutical manufacturing and business functions. This position plays a pivotal role in ensuring compliance with Good Manufacturing Practices (GMP), optimizing semi-solid production processes, and driving operational excellence. The Senior Director partners with cross-functional leaders to align operations with strategic objectives.

Reporting to: General Manager

Location: Onsite, Johnson City Manufacturing Plant

Responsibilities/Essential Duties

• Strategic & Operational Leadership
• Define and implement operational strategies aligned with corporate goals.
• Lead long-term planning, process optimization, and continuous improvement initiatives across manufacturing and operations.
  

Pharmaceutical Manufacturing & GMP Compliance

• Oversee semi-solid production manufacturing and packaging (creams, ointments, gels, lotions, etc.) with a strong emphasis on quality and efficiency.
• Ensure strict compliance with cGMP, FDA, and other regulatory guidelines.
• Establish and monitor SOPs, batch records, to meet quality standards.
• Partner with Quality Assurance to manage audits, inspections, and regulatory submissions.
  
  

Operational Excellence

• Drive productivity, cost-efficiency, and scalability across operations.
• Implement metrics, KPIs, and dashboards to measure performance and compliance.
• Standardize processes to support seamless technology transfer and scale-up activities.
  
  

Team Leadership & Development

• Lead, coach, and inspire a diverse operations team, including manufacturing, packaging and maintenance personnel.
• Build a culture of accountability, safety, and continuous learning.
• Develop talent pipelines and succession planning strategies.
  
  

Cross-Functional Collaboration

• Work closely with R&D, Quality, Regulatory, Supply Chain, and Commercial teams to ensure alignment in production and operational priorities.
• Support technology transfer of new semi-solid formulations from development to commercial scale.
  
  

Financial & Resource Management

• Manage budgets, forecasts, and resource allocation within manufacturing and operations.
• Drive cost-optimization initiatives without compromising product quality and compliance.
  
  

Basic Qualifications

• Bachelors degree in a related field required; advanced degree, MS or MBA preferred.
• 12+ years of progressive leadership experience in semi-solid operations, including GMP-regulated environments.
• Demonstrated expertise in semi-solid dosage form manufacturing and scale-up.
• Strong understanding of FDA, EMA, and ICH guidelines.
• Proven track record in leading manufacturing operations, audits, and regulatory inspections.
• Excellent leadership, stakeholder management, and communication skills.
  
  

Preferred Qualifications

• Deep knowledge of cGMP regulations and pharmaceutical manufacturing standards.
• Expertise in semi-solid formulation and production processes.
• Experience with LEAN manufacturing.
• Strong analytical and strategic decision-making abilities.
• Skilled in driving operational efficiency and business transformation.
• Collaborative leader with the ability to influence across functions.
  
  

Company Summary

Crown is a proud member of the Revance Portfolio of skincare offerings. Revance is a fast-growing global aesthetics and skincare company focused on providing innovative aesthetics and market-leading skincare offerings throughout every stage of life. With a differentiated portfolio of products spanning 60 countries, Revance meets the evolving needs of patients and consumers worldwide through continued innovation and commercialization of new products and treatments.

What Revance Invests In You

• Competitive Compensation including base salary and annual performance bonus
• Paid time off, holidays, and floating holidays that can be used for whatever you choose
• Generous healthcare benefits, Employer HSA match, 401k match, wellness discounts and much more
  
  

This section of the job description is required by the American with Disability Act (ADA). The ADA requires that job descriptions reflect the physical and mental demands required to effectively perform the essential duties of the job. The ADA prohibits employers from discriminating against a “qualified individual with a disability” in all aspects of the employment relationship. A “qualified individual with a disability” is “an individual who meets the education, experience, skill, and other job-related requirements of a position held or desired, and who, with reasonable accommodation, can perform the essential functions of a specified job.”

Revance is an Equal Opportunity employer. All qualified applicants will receive consideration for employment based on merit, without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.