Independent Living Director

POSITION: INDEPENDENT LIVING DIRECTOR

SUPERVISOR: Director of Senior Living Operations

STATUS: Full-Time, Exempt

LOCATION: Weymouth, MA

Summary Of Responsibilities

The Independent Living Director is responsible for assuring the effective implementation of policies and programs to fulfill the duties outlined in the management agreement between Eventide and Rogerson Communities. The ED will be the primary liaison for the management agent (Rogerson) and will work closely with the Eventide Executive Director and Board of Trustees to facilitate oversight of the agreement. Successful implementation of policies will encompass the wellbeing of residents, the operation and maintenance of the physical plant, resident relations, and employee relations. The Independent Living Director supervises on-site employees and contractors including relations and compliance with all applicable financial and regulatory requirements.

The Independent Living Director will work collaboratively with the CAO and the Eventide Executive Director and Board of Trustees on the development of policies and programs for the property. As new initiatives are approved by the Eventide Executive Director and Board of Trustees related to Strategic Planning, the Independent Living Director will work to ensure appropriate involvement of on-site employees and contractors for implementation.

The Independent Living Director will be responsible for overseeing the marketing of the Independent Living. The Independent Living Director will complete and sign all Residency Agreements, in conjunction with the initial move-in orientation process. Contracts for services to the property must also be reviewed by the CAO.

The Executive Director will oversee website development and maintenance, search engine optimization, social media presence, and other public relations efforts, together with the CAO, to enhance the media/external position of Eventide.

General Qualifications

• Ability to work collaboratively with a diverse group of constituents including CAO, Executive Director, and Board of Trustees, Residents and Employees.
• Sensitivity and understanding regarding the needs of residents.
• Expertise in communication, employee supervision, housing management, information systems (Yardi), and property accounting principles.
• Ability to work with persons of diverse backgrounds.
• Ability to work and exercise sound judgment under pressure.
  
  

Specific Areas Of Responsibility

Specific duties include, but are not limited to the following:

Occupancy: Supervision of Marketing. Marketing, affirmative/fair-housing marketing, waiting list, move-ins, orientation, monthly fee collection, enforcement of residency agreements, attending networking group meetings; advertising; creating and utilizing public relations opportunities; website and social media maintenance and updating. Regularly issue press releases regarding facility events and activities. Maintain and update website and social media.

Maintenance: Supervise and work with the Maintenance Team, where applicable, to ensure that preventive, routine, and emergency maintenance programs are carried out. Review and approve maintenance purchasing, inventory, and contracts; regularly inspect property; inspect and approve readiness of turnover apartments; maintain records of maintenance activity. Plan and provide on-site supervision for capital projects and property improvements and repairs. Consult and advise CAO regarding extreme or unusual occurrences that might affect the health and safety of all residents.

Financial: Preparation and submission of vouchers for payables, timely submission of all required financial reports including variance and KPI reporting, preparation of proposed annual operating and capital budgets, review of monthly financial reports to ensure compliance with budget goals, collection of monthly charges and records of receipts, petty cash. Prepare annual operating budgets with CAO for PDF/written presentation to the Board of Trustees. Budget design template will remain a proprietary product of the Management Company.

Administration: Maintain business and resident records and files, coordinate insurance and legal issues, maintain working relationship with regulatory agencies, where applicable, and with ownership entity, and submit required reports to Director of CAO, and appropriate regulatory agencies. Keeper of Official Documents.

Staffing: Advertise, interview, and hire staff. supervise and assist staff in prioritizing and scheduling personnel records and submit required reports. Periodic review of staff job descriptions with CAO for alignment of responsibilities with Strategic Initiatives. In consultation with CAO perform annual performance evaluations, and recommend raise, promotion or discharge where appropriate. Ensure completion of employee satisfaction surveys as needed.

Resident Services Coordination: Supervise the Activities Manager to ensure the provision of a varied program which enhances the lives of residents by encouraging independence. Keep abreast of services and technology available for residents and make periodic presentations. Assist residents in accessing community resources and services. Arrange for periodic speakers on relevant topics for residents. Conduct annual resident and family satisfaction surveys. Supervise the ongoing administration of the programming at Eventide.

Board of Trustees: Attend and conduct Monthly and Annual Meetings of the Eventide Board of Trustees. Attending all Board Committee meetings. Prepare and distribute Management Reporting, budget, and CAPEX Budget to CAO, Executive Director, and Board of Trustees.

Emergency: First on-call 24/7/365. Back up arrangements made during periods out of state or on vacation. Oversee periodic fire and life safety procedures and fire drills.

Community and Public Relations: In collaboration with the CAO, foster constructive and cooperative relations with the surrounding community and service providers. Coordinate the use of common space by community groups, as appropriate. Participate in community organizations.

Regulatory: Ensure compliance with all regulatory agencies.

Specific Qualifications

• Master’s or bachelor’s degree in Human Services Management or related field
• Minimum of three consecutive years experience as property manager managing 50+ units.
• Minimum of one-year marketing experience (preferably in rental housing).
• Positive attitude, energetic, assertive, and capable role model for subordinates.
• Demonstrated integrity on personal as well as professional level.
• Skilled at valuing teamwork and collaboration.
• Exceptional organizational and communication skills; computer and management accounting skills; willingness to learn new hardware and software.
• Valid driver’s license, ability to access all areas of the property on a regular basis or during power failure, fire, or other emergency.
• Ability to interact with a wide range of people and ability to solve problems involving residents, personnel, emergency situations, etc. with diplomacy.
• Familiarity with construction trades and building systems.
• Ability to answer and conduct business over the phone.
• Ability to visually inspect property at close level of detail.