Lead Intake Coordinator

Job Details

Description

Banyan Treatment Centers is recruiting a Lead Intake Coordinator to join the Operations team in Cathedral City, CA.

The Lead Intake Coordinator is responsible for managing and implementing systems, particularly inquiry/intake calls, patient screenings, admissions, and contacts with utilization reviewers and case managers. They work with the admissions and facility staff to ensure exceptional patient and community satisfaction and lead intake coordinators in a variety of tasks.

Position Details

• Schedule: Full-time; scheduled days and shift to be further discussed.
• Location: On-site presence required in Cathedral City, CA.
• Compensation: $22 - $25/hourly
  
  

Why Join Us?

Banyan Treatment Centers stands as a nationally recognized leader in addiction and mental health care, boasting a comprehensive continuum of care and holding the esteemed Joint Commission Accreditation (Gold Seal of Approval). From our inception, we've evolved into an authority and innovator in addiction care and mental health treatment, extending our services across 18 locations and providing Telehealth options throughout the United States.

Our collective mission is straightforward yet powerful: to liberate individuals from the shackles of addiction. With a team representing diverse backgrounds, many of whom have firsthand experience with addiction, we resonate with the very community we serve. Leveraging our expansive team of dedicated professionals and a well-established infrastructure, we deliver personalized treatment to support everyone who seeks our assistance.

The banyan tree flourishes when supported by others, thriving for centuries. At Banyan Treatment Centers, we foster an environment that promotes growth for both our clients and professionals alike.

• Fast-paced, collaborative work environment with room for feedback and creative input.
• Weekly Pay-Cycle- pay day is every Friday!
• CPR Training
• Continuing Education Units for license renewal.
• Internal promotional opportunities
• Annual merit increases
• Employee Assistance and Referral Programs
• Comprehensive benefits for full-time employees:
• Medical, Vision and Dental Insurance
• Whole and Term Life Insurance
• Short and Long-term disability Insurance
• 401(k) Benefit with Employer Match
• Paid Time Off
• 7 Paid Holidays, inclusive of a floating Holiday to use at your discretion.
  

Essential Functions

• Monitors SalesForce on a consistent basis to check for pending admissions and converts leads to admits.
• Creates potential admission files in KIPU and uploads VOB, Pre-Admission Screening, demographic information, insurance information, and marketer/referral information.
• Assists in obtaining necessary consents, identifications, and financial documents needed to admit patients.
• Updates the whiteboard to include travel information, projected bed, patient description, and phone number.
• Assists with intakes and coordinates travel with BHT supervisors, as needed.
• Participates in all staff meetings and is responsible for obtaining information if not in attendance.
• Approaches patients, family members, significant others, and visitors with a respectful, caring manner to convey a sense of concern and warmth, delivering care in a non-judgmental and non-discriminatory manner, sensitive to patient and staff diversity.
• Seeks corrective criticism and has the ability to evaluate suggestions objectively.
• Attends in-services and educational training as necessary and as assigned, maintaining updated competencies required to perform patient assessments.
• Seeks out learning experiences and incorporates new knowledge into practice.
• Assists all Intake Coordinators with day-to-day scheduling, coordinating patient care for a streamlined process, and auditing duties to ensure compliance and accuracy.
• Periodically assesses intake processes to identify areas of improvement with a focus on patient care, service delivery, and efficiency.
• Coordinates daily with Directors and communicates with all intake team members to ensure departmental continuity regarding training, task assignment, and job responsibilities.
  
  

Preferences

• Experience with KIPU EMR preferred.
• Strong customer service skills
• Ability to build rapport with clients.
• Excellent written and verbal communication skills
• Familiar with community resources
  
  

Qualifications

• Associate degree and/or meets experience requirements.
• 1-2 years' work experience in the field of substance abuse and/or mental health, preferred.
  
  

Grow with us, apply now!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. We do encourage veterans & active-duty Military to apply, in support of our Military-Veterans in Recovery (MVIR) Program offering.