Enterprise Project Management Office Senior Program Manager

SUMMARY: The Enterprise Project Management Office (EPMO) Senior Program Manager plays a pivotal role within the Enterprise Project Management Office under the Strategic Management Office (SMO), leading the delivery of complex, high-impact programs that align with the bank's strategic goals. This role is responsible for managing multi-disciplinary initiatives involving business, IT, risk, finance, and operations. The ideal candidate will have a strong track record of delivering enterprise-wide change, navigating complexity, and aligning outcomes to business value.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.

• Program Leadership Execution
• Lead the planning, execution, and delivery of large, complex programs across multiple business units and functions
• Ensure alignment of portfolio objectives with bank strategic goals, working closely with portfolio managers, business sponsors, stakeholders, and the SMO teams
• Manage dependencies, risks, resources, and benefits realization across program components.
• Oversee program financials, including budget, forecasting, and variance reporting
• Stakeholder Engagement and Governance
• Serve as the primary point of contact for executive sponsors and senior leadership for project deliverables.
• Establish and maintain governance structures, including steering committees, decision forums, and issue escalation protocols.
• Translate complex issues into clear executive-level updates, decisions, and recommendations.
• Strategic Portfolio Support
• Collaborate with the Director of EPMO and Head of SMO to ensure programs are integrated into the broader strategic portfolio roadmaps.
• Contribute to investment prioritization, demand management, and scenario planning processes.
• Provide insights into investments performance, value delivery, and alignment to OKRs.
• Team and Vendor Management
• Lead cross-functional teams that may include internal staff, contractors, and third-party vendors.
• Support coaching and mentorship activities across project and program teams.
• Ensure vendor performance aligns with objectives and contractual obligations.
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.
  
  

EDUCATION

Bachelor's Degree in Business Administration, Finance, Information Systems, or related field Master's Degree preferred

Experience

• 10+ Years of experience in project/program management, including 3+ years managing enterprise-scale programs
• Proven experience delivering critical investments within banking or financial services (eg, digital transformation, core banking, compliance, modernization)
• Expertise in managing program budgets, schedules, dependencies, and executive reporting
• Experience working within an EPMO or SMO structure preferred
  
  

CERTIFICATES, LICENSES, REGISTRATIONS

• PMP, PgMP, or SAFe Program Consultant (SPC). preferred
  
  

Knowledge, Skills And Abilities

• Strong knowledge of program management methodologies (PMI PMP, PgMP, or equivalent).
• Familiarity with regulatory frameworks (e.g., FFIEC, OCC, FDIC) preferred
• Working knowledge of tools such as Jira, ServiceNow, and/or Smartsheet preferred
• Strategic thinking and business acumen.
• Executive presence and strong communication skills.
• Risk and change management expertise.
• Results-oriented with a strong sense of ownership.
• Ability to influence without authority and work across silos.