Junior NOC L2 Watch Analyst

Description

LOCATION: Fort Gregg-Adams, VA

Company Description

ASG is a Minority- and Woman-Owned, Physician-Owned small business with over 15 years of experience in federal government contracting. We deliver a wide range of technology services, including software development, mobile apps, AI/ML, analytics, data science, big data, DevSecOps, digital transformation, cloud, and cybersecurity. ASG is CMMI Level 3 certified and holds ISO 9001:2015, 20000-1:2018, and 27001:2022 certifications.

Job Description

ASG is seeking a NOC L2 Watch Analyst (Junior). This role provides 24×7 network monitoring, incident triage, and Tier-1/2 fault resolution for the global WAN/LAN infrastructure, supporting central distribution centers and regional offices worldwide.

The Watch Analyst will operate in a Network Operations Center (NOC) environment, ensuring uptime, SLA compliance, and effective escalation of issues across enterprise transport and voice/data services.

What You Will Do

• Monitors WAN/LAN network devices, links, and services using enterprise monitoring tools.
• Performs Tier-1/Tier-2 incident triage and restoration, escalating complex issues to senior engineers when necessary.
• Maintains accurate and timely updates in the ticketing system, ensuring SLA compliance.
• Generates and distributes outage notifications, status updates, and after-action reports.
• Tracks and documents recurring issues, assisting in problem management and trend analysis.
• Contributes to the development and maintenance of SOPs, network knowledge base entries, and troubleshooting guides.
• Collaborates with network engineers, circuit managers, and system administrators to resolve issues.
• Supports operational readiness standards, including daily watch logs, turnover briefings, and situational reporting.
• Other duties as assigned.
  
  

Requirements

What We Need:

• Minimum 3 years of experience in network monitoring, NOC operations, or Tier-1/2 support.
• Familiarity with enterprise WAN/LAN operations and fault isolation.
• Ability to apply fundamental concepts, processes, and procedures to technical assignments.
• Practical experience and training relevant to the role.
• Ability to perform assigned work effectively under supervision.
• Strong willingness to learn and develop skills in a professional environment.
• Ability to provide flexible support in a mission-critical environment, including potential shift work or on-call availability outside of standard business hours.
• Travel up to 25% may be required based on project needs.
  
  

Certifications

• CompTIA A+, Network+ or Security+ CE.
  
  

Clearance

Active Secret Clearance.

Even Better

• Associate’s or Bachelor’s degree in Networking, IT, or related field.
• CCNA or CCNP for advanced network troubleshooting and configuration knowledge.
• ITIL v4 Foundation/Intermediate for ITSM and SLA process alignment.
• Proficiency in network troubleshooting tools such as Wireshark, NetFlow, or SolarWinds.
• Experience with trouble ticketing systems (Remedy, ServiceNow, or equivalent).
• Strong communication and documentation skills for outage reports and customer notifications.
  
  

Additional Information

ASG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

If you require a reasonable accommodation during the application process, please contact us at [email protected].

Perks

• Healthcare Benefits
• Life Insurance
• Disability Coverage
• Paid Time Off
• 401k Matching
• Employee Referral Bonus
• Education Assistance
• Learning and Development Resources