Virtual Call Center Agent

Desire Home Care (DHC) is a privately owned and family oriented company that provides in-home care for seniors , adults and children facing physical and/or medical challenges. We believe that everyone should and deserves to live life with joy, dignity and most importantly to its' fullest. Our caregivers come highly trained and with heart full with compassion eager to assist you in reaching those special milestones. We assist with personal care, meal preparation, transportation and mobility, and in home respite services in an environment familiar to you, surrounded by loved ones and special memories. We strive to provide quality care you can trust, and pride ourselves in providing excellent and affordable care. Care plans are personalized to fit each individual client’s needs. Desire Home Care staff work closely with family members and other support staff to ensure that appropriate and quality care is given to all clients. Our caregivers are certified and bonded. Our Mission: Our values are simple. Desire Home Care strives to offer quality and affordable compassionate home care services, while meeting your needs and exceeding your expectations.

About The Role

We are seeking a skilled and dedicated Virtual Call Center Agent to join our Administrative team. In this customer-facing position, you will be an integral point of contact for customers, providing exceptional service while working in a remote, fully virtual environment. This full-time, hourly role requires strong communication skills in English, attention to detail, and the ability to manage multiple tasks effectively. Join our team and help us deliver outstanding service while working from the comfort of your home.

What You'll Do

• Handle inbound and outbound customer calls in a professional and timely manner.
• Assist customers with inquiries, complaints, or support needs, ensuring a positive resolution.
• Accurately document customer interactions and maintain updated records in the system.
• Collaborate with internal departments to efficiently resolve customer issues.
• Meet or exceed performance metrics, such as call volume, response time, and customer satisfaction ratings.
• Stay informed on company products, services, and policies to provide accurate information to customers.
• Maintain a quiet, distraction-free home office workspace with a reliable internet connection.
  
  

Qualifications

• Proven experience in a customer service or call center role, preferred in a virtual environment.
• Fluent in English, with excellent verbal and written communication skills.
• Ability to manage a high volume of calls while maintaining quality customer service.
• Proficient with computer systems, CRM software, and basic troubleshooting of technical issues.
• Strong time-management skills and the ability to work independently.
• A high school diploma or equivalent is required; additional education or certifications are a plus.
• Access to a reliable computer, headset, and high-speed internet for remote work.
  
  

MUST BE AUTHORIZED TO WORK IN THE UNITED STATE OF AMERICA

The Pay Range For This Role Is

18.12 - 30.10 USD per hour(Remote (Corpus Christi, Texas, US))