Customer Support Advisor - Remote

Desire Home Care (DHC) is a privately owned and family oriented company that provides in-home care for seniors , adults and children facing physical and/or medical challenges. We believe that everyone should and deserves to live life with joy, dignity and most importantly to its' fullest. Our caregivers come highly trained and with heart full with compassion eager to assist you in reaching those special milestones. We assist with personal care, meal preparation, transportation and mobility, and in home respite services in an environment familiar to you, surrounded by loved ones and special memories. We strive to provide quality care you can trust, and pride ourselves in providing excellent and affordable care. Care plans are personalized to fit each individual client’s needs. Desire Home Care staff work closely with family members and other support staff to ensure that appropriate and quality care is given to all clients. Our caregivers are certified and bonded. Our Mission: Our values are simple. Desire Home Care strives to offer quality and affordable compassionate home care services, while meeting your needs and exceeding your expectations.

About The Role

Join our dynamic Customer Support team as a Customer Support Advisor – Remote, where you will be the first point of contact for our customers. In this full-time, hourly position, you'll use your excellent communication skills in English to assist customers in resolving their questions and concerns. This is a fantastic opportunity to grow your career in customer relations, even if you're at the start of your professional journey – no prior experience is required!

What You'll Do

• Respond to customer inquiries via email, chat, or phone in a professional and timely manner.
• Provide accurate information and resolve customer issues effectively.
• Log and track customer interactions using our internal systems.
• Communicate with cross-functional teams to escalate and resolve complex issues as necessary.
• Maintain a customer-first attitude and contribute to overall customer satisfaction and retention.
• Stay up-to-date with company products, services, and policies to provide the best possible support.
  
  

Qualifications

• Proficiency in spoken and written English.
• Strong communication and interpersonal skills.
• Ability to stay patient and empathetic when working with customers.
• Excellent problem-solving skills with a solution-oriented mindset.
• Basic computer literacy and familiarity with navigating different software platforms.
• Availability to work flexible hours, including evenings and weekends as needed.
  
  

The Pay Range For This Role Is

19.10 - 32.19 USD per hour(Remote (Wilmington, Delaware, US))