Front Office Supervisor

Title: Front Office Assistant Supervisor

Location: Fountain Valley, CA

Department: Multi Specialty (IM, FM, Peds, GI, and OB/GYN)

Status: Full time

Shift: Days (8hr shift)

Pay Range: $25.22/hr - $36.57/hr

$1,500 signing bonus available to external hires new to MHS employment, contingent upon satisfaction of employment requirements.

MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

Position Summary Supervise, coordinate and facilitate the front office operations of the clinical site(s)

Essential Job Outcomes

• Float to Front Office positions as needed.
• Be a role model and resource for Front Office functions.
• Maintain working knowledge and ability to perform any job task supervised.
• Adhere to Leader Standard Work.
• Ensure efficient daily department operations.
• Actively lead and participate in management and team huddles.
• Foster an environment that maximizes employee engagement and communication.
• Collaborate with all departments to coordinate patient care in conjunction with Providers and support services.
• Promote Organizational Strategic Goals & Expectations.
• Interview and hire the best-qualified candidates for department openings. Develop staff by offering training and educational opportunities both inside and outside of department.
• Evaluate and ensure front office staff competency. Identify performance issues; escalate and manage in conjunction with Practice Manager.
• Recognize staff performance and manage employee relations.
• Identify improvement opportunities and escalate to appropriate management resource.
• Ensure accurate financial reconciliation issues.
• Perform any additional or miscellaneous duties as requested by the management team within the scope of knowledge and ability.
• “Other duties as assigned”.
• Placement in the pay range is based on multiple factors including, but not limited to, relevant years 20 experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.
  
  

Experience

• Two (2) year minimum in medical field preferably in an ambulatory care environment required.
• Prior leadership experience (2 yr minimum) required.
  
  

Education

• High School graduate or equivalent required.
• AA or BA/BS degree preferred or equivalent experience.
• Current BLS for Healthcare Provider required