Recordkeeping Customer Agent (Offsite)

Desire Home Care (DHC) is a privately owned and family oriented company that provides in-home care for seniors , adults and children facing physical and/or medical challenges. We believe that everyone should and deserves to live life with joy, dignity and most importantly to its' fullest. Our caregivers come highly trained and with heart full with compassion eager to assist you in reaching those special milestones. We assist with personal care, meal preparation, transportation and mobility, and in home respite services in an environment familiar to you, surrounded by loved ones and special memories. We strive to provide quality care you can trust, and pride ourselves in providing excellent and affordable care. Care plans are personalized to fit each individual client’s needs. Desire Home Care staff work closely with family members and other support staff to ensure that appropriate and quality care is given to all clients. Our caregivers are certified and bonded. Our Mission: Our values are simple. Desire Home Care strives to offer quality and affordable compassionate home care services, while meeting your needs and exceeding your expectations.

About The Role

As a Recordkeeping Customer Agent (Offsite) within our Customer Support department, you will play a vital role in ensuring accurate and efficient documentation while delivering exceptional support to our customers. This is a full-time, hourly position designed for individuals who are detail-oriented, reliable, and passionate about maintaining high standards of service. You will join a team committed to streamlining processes and ensuring seamless communication, all while working in a remote capacity to meet the needs of both customers and the organization.

What You'll Do

• Handle customer inquiries related to records and documentation with professionalism and efficiency.
• Maintain and update accurate records in our systems following company policies.
• Review and validate data for accuracy and completeness to prevent discrepancies in recordkeeping.
• Collaborate with internal departments to resolve customer issues and provide solutions in a timely manner.
• Respond to customer concerns and requests via email, chat, or phone in fluent English.
• Assist in identifying opportunities to improve recordkeeping processes and implement best practices.
• Adhere to confidentiality guidelines and ensure the secure handling of sensitive information.
• Meet or exceed performance metrics related to quality, efficiency, and customer satisfaction.
  
  

Qualifications

• Fluency in English, with excellent written and verbal communication skills.
• Proven experience in a customer support, administrative, or recordkeeping role.
• Strong attention to detail and a commitment to accuracy in all tasks performed.
• Proficiency with office software, databases, and remote collaboration tools.
• Ability to manage time effectively and handle multiple tasks in a remote work environment.
• Strong problem-solving skills with a customer-focused mindset.
• Understanding of data privacy standards and commitment to maintaining confidentiality.
• High school diploma or equivalent; additional education or certifications in related fields is a plus.
  
  

MUST BE AUTHORIZED TO WORK IN THE UNITED STATE OF AMERICA

The Pay Range For This Role Is

21.90 - 34.02 USD per hour(Remote (Grand Island, Nebraska, US))