Office Supervisor - Ocean Cargo (DOC)

Job Details

Description

Air General, a third-generation, family-owned, national cargo handling company, is seeking a full-time Office Supervisor at our Denver Ocean Warehouse in Denver, CO.

This position has a focus on leadership, customer service, and strict adherence to safety and security procedures. Duties include documentation, data entry, great customer service, and you must be able to work independently and as part of a team.

This position has a focus on customer service and strict adherence to safety and security procedures. Duties include documentation, data entry and great customer service and you must be able to work independently and as part of a team. If you are interested in a career with an industry leader, that promotes respect, caring, and equality for our employees in an environment that fosters growth, please consider joining us!

Job Responsibilities

• Prepare statistics and reports, as required by the customer, and distribute to all relevant parties. Maintain logs, files, and statistics as required.
• Provide details about shipments or handling incidents, which may result in future claims.
• Make accurate and timely data entries.
• Bring any customer issues to the attention of a manager
• Prepare documentation for tracing action, perform follow-up, and keep customer informed of progress.
• Provide customers with information concerning the status of their shipments.
• Challenge unauthorized persons entering non-public areas and report the incident to a manager.
• Adhere to all Air General safety and security procedures, and immediately report any discrepancies to a supervisor or manager.
• Use proper telephone etiquette; answer phones within 4 rings.
• Conduct spot checks on all office related performance.
• Review staff performance and provide OJT as necessary.
• Review and handle all messages requiring immediate responses or special handling. Liaise with manager as required.
• Ensure customer funds are deposited regularly, in accordance with customer requirements.
• Survey all work and office areas for neat, clean, and orderly conditions, including all back offices. Areas must be free of debris and any other work safety hazards.
• Ensure all safety standards are adhered to and all security procedures are complied with.
• Check daily briefings and ensure all staff are briefed.
• Perform any other duties as directed by the managers.
  
  

Requirements

• High school diploma or GED required - college degree preferred or equivalent industry experience
• 2 years of continuous office experience
• 2 years of Supervisor experience
• Must be able to obtain a valid airport SIDA badge
• Must be at least 18 years of age
• Must have a valid and unexpired US Driver’s license
• Must be able to lift up to 70 lbs.
• PC proficiency (MS Office applications).
• Must be able to clearly understand and communicate in English when performing essential job functions
• Must be able to pass all pre-employment screenings, background checks, and airport/government security background checks, applicable Custom Security Seal, and post offer drug screens
• Be available to work varied shifts, including nights, weekends, and holidays
• Ability to handle stress in a fast-paced, high-noise environment, and meet deadlines
• Some travel may be required for airline specific training
  
  

Schedule: 8am - 5pm, Monday through Friday

Benefits Offered

• Medical, Dental, Vision, STD, LTD, Health and Flexible Savings Accounts, etc.
• Paid Time Off and Sick Time
• Paid Parental Leave
• 401(k) Retirement Plan and Roth after 6 months, company match after 1 year
• Life Insurance
• Tuition Scholarship Program
• Company Emergency Loan Program
• Earned Wage Access - offered through Tapcheck
• Tuition Reimbursement
• Employee Assistance Program (EAP)
  
  

Air General is a third-generation, family-owned, US-based, nationwide Air Cargo and Ocean Cargo handling company, as well as a provider of Passenger and Traveler Services. Our customers are the world's major International and Domestic Airlines. Air General is dedicated to providing quality cargo handling and transportation logistics services in North America at major US Airports. If you'd like to learn more about Air General please visit the link and explore our videos!

Our Story - Air General | Cargo Handling