Client Success (Account) Manager

Company Overview:

MedPro Disposal is a national leader in healthcare compliance, helping medical providers across the U.S. navigate complex regulations, manage medical waste, and protect their staff and patients.

With a focus on sustainability, innovation, and client-first service, we deliver smarter, safer, and more efficient solutions that support the healthcare community. Join a fast-growing, mission-driven company making a real impact in healthcare.

Role Overview:

Are you a relationship-driven professional who thrives on solving problems and delivering value?

As a Client Success Manager, you’ll serve as a trusted advisor to a portfolio of healthcare clients—ensuring satisfaction, driving retention, and uncovering growth opportunities. This is a high-impact role where your relationship-building and problem-solving skills directly contribute to client success and company growth.

Key Responsibilities:

• Account Management: Serve as the primary contact for clients, building strong relationships and ensuring long-term retention.
• Revenue Growth: Identify upsell and cross-sell opportunities to expand account value.
• Client Advocacy: Understand client needs, deliver tailored solutions, and proactively resolve concerns.
• Strategic Planning: Execute personalized account strategies aligned with revenue goals.
• Team Collaboration: Work cross-functionally with Sales, Billing, and Operations to ensure seamless service.
• CRM Management: Track interactions and manage pipelines using Salesforce, HubSpot, or similar platforms.
• Industry Insight: Stay informed on healthcare compliance trends and use insights to guide client strategy.
  
  
  

Qualifications:

• Experience: 2+ years in B2B sales, client success, or account management; experience in healthcare or multi-location services is a plus.
• Relationship Builder: Proven ability to grow accounts and build trust with stakeholders.
• Strong Communicator: Excellent verbal, written, and interpersonal skills.
• Organized & Results-Driven: Skilled at managing multiple accounts and delivering outcomes.
• Tech-Savvy: Comfortable using CRM platforms like Salesforce, HubSpot, Outreach, etc.
• Education: Bachelor’s degree preferred, but not required with relevant experience.
  
  
  

What We Offer:

• Earning Potential: OTE of $75K-$85K+ with uncapped commissions
• Health & Wellness: Full medical, dental, and vision insurance
• Time Off: Generous PTO and paid holidays
• Career Growth: Advancement opportunities and ongoing training
• Team Culture: Supportive, collaborative environment that celebrates wins
• Mission-Driven Work: Help healthcare providers stay compliant and safe
  
  
  

Application Process:

Shortlisted candidates will be required to complete a brief sales skills assessment before the initial interview.

Equal Opportunity Employer:

MedPro Disposal is proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.