Support Center Agent (Offsite)

Desire Home Care (DHC) is a privately owned and family oriented company that provides in-home care for seniors , adults and children facing physical and/or medical challenges. We believe that everyone should and deserves to live life with joy, dignity and most importantly to its' fullest. Our caregivers come highly trained and with heart full with compassion eager to assist you in reaching those special milestones. We assist with personal care, meal preparation, transportation and mobility, and in home respite services in an environment familiar to you, surrounded by loved ones and special memories. We strive to provide quality care you can trust, and pride ourselves in providing excellent and affordable care. Care plans are personalized to fit each individual client’s needs. Desire Home Care staff work closely with family members and other support staff to ensure that appropriate and quality care is given to all clients. Our caregivers are certified and bonded. Our Mission: Our values are simple. Desire Home Care strives to offer quality and affordable compassionate home care services, while meeting your needs and exceeding your expectations.

About The Role

As a Support Center Agent (Offsite) in the Customer Support department, you will play a vital role in providing exceptional assistance to our customers. Working full-time on an hourly basis, you will address issues, answer questions, and ensure a positive customer experience. This position offers the opportunity to make a direct impact on customer satisfaction and represent the voice of the company, all while working remotely.

What You'll Do

• Respond to customer inquiries across multiple channels, including email, phone, and live chat, while maintaining a professional and friendly tone.
• Diagnose and troubleshoot customer issues, providing clear and comprehensive solutions.
• Document customer interactions and maintain accurate records in the internal system.
• Collaborate effectively with team members and other departments to resolve complex cases in a timely manner.
• Stay up to date with company products, services, and policies to provide accurate and informed assistance.
• Escalate unresolved issues to the appropriate departments while ensuring customers are updated on the status of their cases.
• Contribute to the overall improvement of the support processes by sharing useful feedback and insights.
  
  

Qualifications

• Proficiency in English with excellent verbal and written communication skills.
• Previous experience in customer support, call centers, or a similar role is highly preferred.
• Strong problem-solving skills with the ability to handle challenging customer situations effectively.
• Familiarity with support tools and software such as CRM platforms is a plus.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Reliable internet connection and a quiet environment suitable for remote work.
• High level of professionalism, empathy, and attention to detail.
  
  

MUST BE AUTHORIZED TO WORK IN THE UNITED STATE OF AMERICA

The Pay Range For This Role Is

19.21 - 32.81 USD per hour(Remote (Rapid City, South Dakota, US))