Client Service Associate

BeloForm Craft


Date: 2 days ago
City: Cambridge, MA
Salary: $50,000 - $60,000 per year
Contract type: Full time
Job Description

**Job Description**

Beloform is seeking a detail-oriented and dependable **Client Service Associate** to join our dynamic team. In this role, you will serve as a primary point of contact for our clients, providing consistent support, resolving issues efficiently, and ensuring a seamless client experience. The ideal candidate is a problem-solver with a strong work ethic and excellent communication skills.

**Responsibilities**

  • Provide responsive, professional service to existing and prospective clients
  • Answer client inquiries via phone, email, or in-person and ensure timely follow-up
  • Maintain accurate client records and documentation
  • Collaborate with internal departments to coordinate client requests
  • Identify client needs and communicate solutions clearly
  • Track service issues and escalate when necessary
  • Support onboarding and orientation for new clients
  • Maintain a high level of product knowledge to better serve client needs

Qualifications

**Qualifications**

  • High school diploma or equivalent (Bachelor’s degree preferred)
  • 1–3 years of experience in client services, administration, or related field
  • Strong interpersonal and communication skills
  • Excellent organizational and time management abilities
  • Ability to handle multiple priorities with accuracy and attention to detail
  • Professional demeanor and customer-first attitude
  • Proficiency in Microsoft Office Suite and general computer systems

Additional Information

**Benefits**

  • Competitive salary ($50,000 - $60,000 per year)
  • Growth and advancement opportunities within the company
  • Ongoing training and skill development
  • Supportive and team-oriented work environment
  • Paid time off and holidays
  • Health, dental, and vision insurance options

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