Client Service Associate
BeloForm Craft
Date: 2 days ago
City: Cambridge, MA
Salary:
$50,000
-
$60,000
per year
Contract type: Full time

Job Description
**Job Description**
Beloform is seeking a detail-oriented and dependable **Client Service Associate** to join our dynamic team. In this role, you will serve as a primary point of contact for our clients, providing consistent support, resolving issues efficiently, and ensuring a seamless client experience. The ideal candidate is a problem-solver with a strong work ethic and excellent communication skills.
**Responsibilities**
**Qualifications**
**Benefits**
**Job Description**
Beloform is seeking a detail-oriented and dependable **Client Service Associate** to join our dynamic team. In this role, you will serve as a primary point of contact for our clients, providing consistent support, resolving issues efficiently, and ensuring a seamless client experience. The ideal candidate is a problem-solver with a strong work ethic and excellent communication skills.
**Responsibilities**
- Provide responsive, professional service to existing and prospective clients
- Answer client inquiries via phone, email, or in-person and ensure timely follow-up
- Maintain accurate client records and documentation
- Collaborate with internal departments to coordinate client requests
- Identify client needs and communicate solutions clearly
- Track service issues and escalate when necessary
- Support onboarding and orientation for new clients
- Maintain a high level of product knowledge to better serve client needs
**Qualifications**
- High school diploma or equivalent (Bachelor’s degree preferred)
- 1–3 years of experience in client services, administration, or related field
- Strong interpersonal and communication skills
- Excellent organizational and time management abilities
- Ability to handle multiple priorities with accuracy and attention to detail
- Professional demeanor and customer-first attitude
- Proficiency in Microsoft Office Suite and general computer systems
**Benefits**
- Competitive salary ($50,000 - $60,000 per year)
- Growth and advancement opportunities within the company
- Ongoing training and skill development
- Supportive and team-oriented work environment
- Paid time off and holidays
- Health, dental, and vision insurance options
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