Client Success Manager/Sales - Construction

Toledo Pole Barns

Client Success Manager/Sales - Construction

Build trust, guide clients, and deliver custom experiences that last.

At Toledo Pole Barns, we specialize in building high-quality, custom pole barns, from compact workshops to large-scale equestrian arenas, throughout Northwest Ohio. Since our founding five years ago, we've completed over 100 projects and earned a reputation for craftsmanship, integrity, and genuine care for our clients.

We believe construction should be relationship-driven. Guided by our mission to bring the best customer experience by turning dreams into custom, unique spaces, we hold fast to our core values: Rapport. Drive. Macro-Growth Mindset. Problem-Solving. Personal Development. Extreme Ownership.

We're committed to putting family first, honoring our faith, and helping each team member grow into their potential. Join a company where your work and your character truly matter.

Learn more about us at: toledopolebarns.com

This is a relationship-focused sales role for someone who understands the value of service over pressure. As our Client Success Manager, you won't be cold calling or closing fast deals. You'll join the process after a project estimate has been created, becoming the face of the company for each customer. Your focus will be on building trust, guiding conversations, managing expectations, and helping each client move forward with confidence.

We are not looking for a traditional salesperson. We are looking for someone who is professional, sincere, and relatable. The right person will take the time to listen to the client's vision and help shape it into a barn that fits their budget and goals without sacrificing quality or values.

Key Responsibilities

• Manage relationships with prospective clients from post-estimate through signed agreement
• Serve as one of the points of contact for customers in the early stages of the pre-construction process
• Build rapport and trust with every client by being responsive, transparent, and reliable
• Help clients understand design options, project timelines, and scope considerations
• Collaborate with the estimator and operations team to ensure alignment between vision and execution
• Adjust and refine proposals as needed to match client expectations and budget
• Proactively address questions, concerns, and objections
• Maintain detailed notes and updates using CRM or construction management software
• Ensure every client feels supported from first conversation through kickoff
  
  

Qualifications

• Experience in customer-facing roles such as sales, account management, or client success
• Background in construction, real estate, or related industries is a plus
• Excellent interpersonal and communication skills
• Professional demeanor with a warm, approachable personality
• Ability to listen deeply and respond thoughtfully
• Organized, dependable, and proactive in follow-up
• Valid driver's license and insurable driving record
• Ability to pass background check and drug screening
• Familiarity with Buildertrend or similar software is a plus
• A passion for building long-term relationships and delivering customer satisfaction
  
  

Compensation And Benefits

• $50,000 to $60,000 base salary
• Performance-based bonuses and incentives
• Total potential earnings of $100,000 annually
• Healthcare options to support your well-being
• Local travel only within the Greater Toledo Area
• Opportunities for professional growth and long-term career advancement
  
  

Our Culture

• Faith-Driven Values: We lead with integrity, purpose, and respect
• Family-First Focus: We support balance and well-being at work and home
• Client-Focused Service: Help guide clients through meaningful projects they care about
• Supportive Team: Collaborate with ownership and leadership in a culture of trust
• Growth Mindset: Continuous improvement is part of who we are
  
  

Ready to help clients build something meaningful and guide them with care?

Apply today and join a company where your people-first mindset makes all the difference.

Equal Opportunity Employer

Toledo Pole Barns is an equal opportunity employer. We do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.