IT Operations Specialist | Philippines

Description

We are seeking an experienced IT Operations Specialist to join our team and provide technical assistance and support to end users within our organization. The primary focus of this role will be managing basic to intermediate tasks in the Microsoft 365 Admin Center and Azure AD, while also providing general hardware and software support to ensure smooth operations for all employees. The ideal candidate should possess strong technical knowledge, excellent troubleshooting skills, and the ability to communicate effectively with end users and external vendors.

Responsibilities

The responsibilities include but not limited to the following:

• Manage tasks within the Microsoft 365 Admin Center and Azure AD, including user account creation, modification, and deletion, group management, security configurations, and access controls.
• Provide technical support and troubleshooting for end users' hardware and software issues, including laptops, and other peripheral devices.
• Respond promptly to user inquiries, diagnose, and resolve technical problems efficiently, and escalate complex issues to appropriate teams if necessary.
• Assist users with requests related to software installations, updates, and configuration settings, ensuring compatibility and compliance with organizational policies.
• Collaborate with cross-functional teams to implement and maintain IT infrastructure, including network connectivity, email systems, and security measures.
• Perform regular system maintenance, including monitoring and optimization of system performance, security patches, and software updates.
• Create and maintain accurate documentation of IT procedures, user guides, and knowledge base articles for self-help resources.
• Handle ad hoc tasks, projects, and assignments as assigned by IT management.
• Liaise with external vendors and service providers to coordinate support and troubleshoot issues.
• Any other tasks instructed by the management.
  
  

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Proven experience as an IT Support Specialist or similar role, with a focus on Microsoft 365 and Azure AD administration.
• Strong knowledge of Microsoft 365 applications, such as Exchange Online, SharePoint, Teams, and OneDrive, and ability to troubleshoot related issues.
• Familiarity with Azure AD, including user management, security groups, conditional access, and single sign-on configurations.
• Proficiency in Windows and macOS operating systems, hardware troubleshooting, and software installation and configuration.
• Excellent problem-solving and analytical skills, with the ability to diagnose and resolve technical issues independently or by collaborating with relevant teams.
• Strong communication skills, both written and verbal, to effectively assist end users and communicate with vendors.
• Ability to prioritize and multitask in a fast-paced environment, managing multiple requests and projects simultaneously.
• Proactive and self-motivated, with a strong customer service orientation and a willingness to learn and adapt to new technologies.
• Amendable to rotational shift schedule and on-call whenever needed.