Virtual Support Specialist
NuSpine Chiropractic
Date: 3 weeks ago
City: Baltimore, MD
Contract type: Full time
About NuSpine
At NuSpine, we believe in making quality chiropractic care accessible, affordable, and impactful for every patient. Our focus is on consistent, personalized care that supports long-term health and wellness. With clinics across the country and a mission to help people live pain-free, we’re passionate about serving our communities and we’re growing. We're looking for a Virtual Support Specialist to help ensure every patient interaction is smooth, supportive, and stress-free.
The Role
As our Virtual Support Specialist, you’ll be the first friendly point of contact for patients who have questions or need support. Whether it’s assisting with scheduling, explaining our care process, or helping them navigate their first visit, your role is key in creating a warm, professional, and caring experience that reflects NuSpine’s values.
Responsibilities
At NuSpine, we believe in making quality chiropractic care accessible, affordable, and impactful for every patient. Our focus is on consistent, personalized care that supports long-term health and wellness. With clinics across the country and a mission to help people live pain-free, we’re passionate about serving our communities and we’re growing. We're looking for a Virtual Support Specialist to help ensure every patient interaction is smooth, supportive, and stress-free.
The Role
As our Virtual Support Specialist, you’ll be the first friendly point of contact for patients who have questions or need support. Whether it’s assisting with scheduling, explaining our care process, or helping them navigate their first visit, your role is key in creating a warm, professional, and caring experience that reflects NuSpine’s values.
Responsibilities
- Respond to patient inquiries via chat, email, or phone with professionalism and compassion.
- Guide new patients through the onboarding process, helping them feel comfortable and confident in their care.
- Troubleshoot basic scheduling or account issues and escalate when necessary.
- Document patient interactions accurately and provide feedback to help improve service quality.
- Support clinic staff and chiropractors with administrative coordination as needed.
- A clear, friendly communicator who is confident in both written and spoken interactions.
- Someone who is patient, empathetic, and committed to delivering solutions with a calm, positive attitude.
- Comfortable using scheduling software, email tools, and other digital platforms.
- Organized, dependable, and able to manage multiple tasks without dropping the ball.
- Prior experience in a healthcare or customer service setting is a plus but not required if you bring the right attitude and willingness to learn.
- A fully remote position with flexible hours and the potential for long-term growth.
- The opportunity to be part of a mission-driven, health-focused organization.
- Training and support to help you succeed in your role.
- A friendly, team-oriented culture that values people first—both patients and employees.
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