End User Support Administrator III

Yamaha Corporation


Date: 3 weeks ago
City: Buena Park, CA
Salary: $26.84 - $33.65 per hour
Contract type: Full time
Purpose of Role

Ensure Yamaha employees are able to do their work without technological barriers. This is a fully onsite role, requiring 5 days a week in our Buena Park, CA office.

Key Accountabilities Include

  • Ensure Messaging & Collaboration (M&C) technologies are operating properly
  • Ensure alternative M&C solutions are identified and communicated to the business when specific requests are not possible
  • Ensure resolution and/or escalation of request in a timely manner
  • Ensure positive end user experience
  • Ensure computer standards are adhered to and leases are returned in full and on time
  • Ensure compliance with audit requirements

Primary Responsibilities Include

  • First level end user voice and computer support
  • Conference room equipment configuration & support
  • UC support & billing; review UC contracts for technical accuracy
  • Liaise between users and IT to manage leases and computer deployments
  • Voice system admin support & reporting
  • Computer/Mobile device management
  • Create, test, and develop current Windows and Mac workstation images

Core Functional Competencies

  • Network Administration - IT: Manage an on-premises or cloud-based network, including the secure flow of data between integrated solutions, access management, and network monitoring
  • Project Communication Management: Link people (including team members and stakeholders), ideas, and information throughout the project life cycle; include timely generation and collection of information along with its proper dissemination and archival process
  • Project Risk Management: Identify, analyze, and respond effectively to project risks (opportunities and threats)
  • Project Scope Management: Ensure all project work is included, while maintaining appropriate limit and control of the scope
  • Requirements Definition: Ability to gather, understand and communicate the business needs and end result of a project
  • UI/UX Design: Design the aesthetics of a digital product; plan the experience a person has when they interact with a digital product
  • User Support – IT: Possess detailed knowledge of standard PC operations, including installing new programs, access, system and produce performance, operating systems and basic platforms; guide end users through challenges

Core Behavioral Competencies

  • Yamaha Way (will, integrity, initiative, challenge, commitment)
  • Customer Focus
  • Values Differences
  • Action Oriented
  • Communicates Effectively
  • Self-Aware
  • Being Resilient

Qualifications

Ideal

  • Advanced knowledge of commonly used software, hardware, and applications
  • Advanced troubleshooting skills and experience
  • Progressive success providing customer service and with IT Help Desk Platforms
  • Proficient in MS Office applications; proficient in Widows 11 and/or Mac OC administration and troubleshooting
  • Demonstrated success with computing support experience
  • Basic network and UC knowledge
  • Expert in desktop OS support

Preferred

  • Contact center system & Script Administration
  • 3+ years of IT end user voice and computing support
  • A+ Certification

Here’s What We’ll Bring

  • Comprehensive benefits package including Medical, Vision, Dental, LTD, Life-Insurance and 401k with match AND automatic contributions
  • Performance based bonus program
  • Robust employee wellness programs including free music lessons
  • Generous Wellness reimbursement program
  • Tobacco cessation reward program
  • Private concerts from award winning artists
  • Discounted hotel, travel, entertainment, and other attractions
  • Employee product purchase program
  • Flexible work options (including hybrid and 9/80 schedule)
  • Casual dress
  • Vacation, sick-time and personal floating holidays
  • Monthly events, for example -- Bring Your Dog to Work Day, Employee Singing Competitions, Spirit Week and other fun events
  • Inclusive and passionate culture
  • We foster a culture in which everyone feels welcomed, included, and valued; and recognize that diversity contributes to the success of Yamaha

Compensation

  • The hiring range for this position is $26.84 - $33.65 per hour + bonus. This is the hiring range and does not include the value of benefits. The hiring range does not reflect total earning potential over time.
  • Final offers within the posted compensation range are based on qualifications, skills and experience required for the role.

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