Student Success Coordinator (Student Services Generalist)

ACADEMIC SUPPORT (NW-ACSP-IUNWA)

The Office of Academic Affairs at Indiana University Northwest seeks qualified candidates for a full-time position of Student Success Coordinator (Student Services Generalist).

Indiana University Northwest (IUN) proudly serves the most ethnically and economically diverse area of the state. We take pride in our shared differences and find strength in cultural wealth, lived experiences, abilities, and aspirations reflected in our student body. In 2020, IUN was recognized by the US Department of Education as a Hispanic Serving Institution (HSI). We strive to provide life-changing and transformational education to the communities we serve. We seek an individual with a strong desire to contribute to our goals and aspirations, demonstrating a commitment to student success. The successful candidate will enhance IUN's capacity to monitor the progress of initiatives across campus and coordinate activities with the IU Northwest Student Success Center to improve the efficacy of initiatives and scale successful projects. The ideal candidate will be able to hit the ground running, with previous experience working in student success at the college level.

This position reports to the Director of Student Success and is under the direction of the Project Director.

Department Specific Responsibilities

• Assists with administrative tasks related to the daily operations, planning, and implementation of various student success initiatives, including the Student Success Center.
• Serves as a liaison to campus stakeholders for cross-departmental student success initiatives, providing information, securing space reservations, scheduling planning meetings, and providing necessary documentation and reports.
• Maintains an internal website and works with IUN's Office of Marketing and Communications to facilitate communication strategies.
• Assists with the development of experiential learning opportunities with the support of local community organizations and affinity groups.
• Creates and maintains a Resources Hub and coordinates activities with faculty and existing student support; supports services in counseling, advising, tutoring, mentoring, and career services to maximize resources and achieve project goals.
• Provides specific programming and services in support of IU Northwest's INVEST (INspiring, Valuing, and Empowering Success Together) initiative focused on undergraduate student engagement and persistence.
• Interacts with students, community, employers, faculty, and various campus committees.
• Develops, implements, administers, and tracks results for programs and events managed through the Student Success Center.
  
  

General Responsibilities

• Develops and implements programs and initiatives that address various student-related goals, including enhancing and reinforcing academic engagement and experiential learning, increasing student engagement, wellness, and involvement, fostering education, inclusion, and development, supporting students experiencing adversity, and improving the overall student experience on campus.
• Collaborates with staff in own department and other departments, as well as academic and campus leaders, on shared student services goals, including coordinating funding to sponsor student programs and initiatives.
• Projects outcomes for services offered at the program, department/division, or campus level. Measures and evaluates the effectiveness of student services against projected outcomes; regularly prepares reports on the impact on students and the budget, and may present to stakeholders on effectiveness and to secure funding for initiatives moving forward.
• Serves on committees and performs student services research across the field of higher education and at peer institutions to identify and recommend best practices.
• Plans and coordinates communications for student services initiatives to ensure student participation and engagement.
• May guide other student services staff and make process recommendations to the manager for improved service delivery.
  
  

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree in higher education student affairs, public affairs, counseling, social work, education, business, or related field
  
  

Preferred

• Master's degree in a related field
  
  

Required

WORK EXPERIENCE

• 2 years in student services, higher education, or a related field
  
  

Preferred

• Experience or familiarity with assisting students with navigating social services and/or financial resources
  
  

Skills

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast-paced, dynamic environment
• Seeks to acquire knowledge in the area of specialty
• Highly thorough and dependable
• Demonstrates a high level of accuracy, even under pressure
• Demonstrates ability to maintain confidential information
• Demonstrates customer service skills
• Commitment to working with people from diverse backgrounds and dedication to cultural competency
• Ability to build strong partnerships with students and other university departments
  
  

Preferred

• Possesses a strong customer service background in a metrics-based environment
• Demonstrates program development skills, and understanding of college student success
• Ability to work with programs or services to encourage the success of Hispanic, low-income, and underrepresented students
  
  

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

This position is grant-funded with expected annual renewals. Renewals are contingent on the availability of grant funds. A federal grant under the Developing Hispanic-Serving Institutions Program-Title V supports it.

IU Northwest Campus

Gary, Indiana

$44,000.00 - $47,000 annually

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)
  
  

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level: Career

FLSA: Exempt

Job Function: Student Services

Job Family: Student Services Generalist

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This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

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