Technical Specialist- Junior
HighCloud Solutions
Date: 11 hours ago
City: Rocky Mount, NC
Contract type: Contractor

Title Technical Specialist- Junior Location Rocky Mount, NC (Hybrid) Duration 12 Months Interview Type Both Phone and In Person Job Type C2C,W2 Job Description
Skill Required / Desired Amount of Experience Business process improvement, process engineering, or operational excellence roles Required 5 Years Proven success in process mapping, gap analysis, and redesign of complex, multi-step workflows. Desired 5 Years Strong knowledge of Lean, Six Sigma, or other process optimization methodologies. Required 5 Years Exceptional stakeholder management and facilitation skills, comfortable working with both frontline employees and executives. Required 5 Years Strong problem-solving mindset with the ability to propose practical, people-centered solutions. Required 5 Years Prior experience in government, DMV, public sector, or high-volume service delivery environments is a plus. Desired 3 Years Excellent communication and interpersonal skills. Desired 3 Years Ability to work in sometimes challenging environments where morale may be low, requiring empathy and strong relationship building. Desired 3 Years Comfortable managing ambiguity and driving clarity from complex situations. Desired 3 Years Lean Six Sigma Green Belt or higher certification Desired Bachelor's degree in Business Administration, Industrial Engineering, Organizational Development, or a related field (or equivalent experience). Required
The North Carolina Department of Transportation (NCDOT) Division of Motor Vehicles (DMV) is embarking on a strategic initiative to streamline and modernize its core business processes.
- The North Carolina Department of Transportation (NCDOT) Division of Motor Vehicles (DMV) is embarking on a strategic initiative to streamline and modernize its core business processes.
- We are seeking a Process Improvement Analyst to partner closely with DMV leadership, frontline staff, and IT teams to analyze current workflows, identify pain points, and design more efficient, user-friendly, and sustainable ways of delivering DMV services.
- This role is highly collaborative and consultative, requiring strong business process analysis skills, stakeholder engagement, and the ability to recommend actionable solutions that improve both customer and employee experiences.
- Key Responsibilities include Current State Analysis (Conduct interviews, workshops, and on-site observations with DMV staff and leadership to understand how processes currently operate; Document end-to-end workflows, systems, handoffs, and dependencies; Identify gaps, bottlenecks, and redundant steps impacting efficiency and service quality), Process Redesign (Develop future-state process maps, incorporating best practices and lean methodologies; Recommend process changes, technology enhancements, and organizational adjustments to reduce complexity and improve user satisfaction; Collaborate with IT teams and Business Analysts to ensure process changes align with system capabilities or future system upgrades), Change Management (Facilitate stakeholder buy-in for new processes through presentations, workshops, and clear documentation; Support DMV leadership in implementing pilot programs or phased rollouts of redesigned processes; Track measurable improvements post-implementation), and Continuous Improvement (Establish KPIs to monitor process performance; Provide ongoing recommendations for refinement and long-term sustainability).
Skill Required / Desired Amount of Experience Business process improvement, process engineering, or operational excellence roles Required 5 Years Proven success in process mapping, gap analysis, and redesign of complex, multi-step workflows. Desired 5 Years Strong knowledge of Lean, Six Sigma, or other process optimization methodologies. Required 5 Years Exceptional stakeholder management and facilitation skills, comfortable working with both frontline employees and executives. Required 5 Years Strong problem-solving mindset with the ability to propose practical, people-centered solutions. Required 5 Years Prior experience in government, DMV, public sector, or high-volume service delivery environments is a plus. Desired 3 Years Excellent communication and interpersonal skills. Desired 3 Years Ability to work in sometimes challenging environments where morale may be low, requiring empathy and strong relationship building. Desired 3 Years Comfortable managing ambiguity and driving clarity from complex situations. Desired 3 Years Lean Six Sigma Green Belt or higher certification Desired Bachelor's degree in Business Administration, Industrial Engineering, Organizational Development, or a related field (or equivalent experience). Required
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