Program Manager

Description

Pay Transparency: $68,640/annually

Role And Responsibilities

The Program Manager is an important leadership position and will be responsible for the oversight of all club programming and program leads. The Program Manager is responsible for carrying out Active Wellness commitment to servicing its members in the best fitness environment possible with the friendliest staff, most educated trainers, cleanest facility, most ethical business practices and state of the art equipment. This person is also responsible for achieving participation and department financial objectives by developing a quality environment and driving ancillary sales. The Program Manager identifies gaps in current programs, technology, and services and develops solutions leveraging Active partner relationships and in-house expertise to further the club’s competitive edge and opportunity for growth. The Program Manager will provide oversight to maintain high quality standards and is responsible for creating an exceptional member experience within the fitness, group fitness, Pilates reformer and medical integration programming umbrellas, thereby assisting with overall member satisfaction and retention at the facility.

Specific Responsibilities

Essential Functions

• Meet monthly, quarterly and yearly revenue goals through the development of fitness programming
• Track individual team fitness business plans and conduct regular reviews with team members
• Lead staff through integration and implementation of programs and ensure positive measurable results
• Assist in finding coverage and/or teaching group fitness classes as needed to reduce class cancellations
• Support knowledge sharing across departments to continue to evaluate and refine programs and services to support positive outcomes
• Ensure timely and accurate tracking and reporting of all key program metrics required by Active Wellness and our partners.
• Prepare department budgets and meet budgeted department goals for program revenue and expenses
• Meet key metrics for revenue, expenses, participation, outcomes, and assess and report results on a monthly, quarterly, and annual basis
• Develop and maintain supportive and productive relationships with hospital employees, physicians, departments, and other community programs to promote referral opportunities for programs
• Support and manage program leads and staff team members; interview, submit requests for hiring, train, and coach all staff in coordination with the General Manager and Regional Directors
• Conduct weekly/monthly/quarterly staff meetings with all program leads
• Manage member questions, comments and concerns on a daily basis and provide mediation between members/staff, members/members and staff/staff Maintain and process all paperwork associated with members, staff or club operations completely and ensure information is entered in the appropriate systems accurately
• Assist in the handling of operational ordering of supplies within budget guidelines
• Review and evaluate staff performance constructively on a regular basis through informal and formal performance management mechanisms
• Administrate and process all semi-monthly payroll time sheets
• Audit payroll and P&L for all program departments monthly
• Ensure that all members of the fitness team keep current with the appropriate certifications, (i.e. PT, CPR/AED) they need for their job and maintain all paperwork associated with those certifications
• Other Functions
• Uphold Active Wellness written policies and procedures
• Enforce policies fairly and consistently
• Serve as a club Manager On Duty (MOD) as needed
• Assist in managing department Operational Standards of Excellence (OSE)
• Conduct staff operational and safety meetings and trainings
• Prepare an annual budget for the department
• Review, verify, and be accountable for department payroll submissions
• Submits purchase orders or expense reports for any and all departmental purchases according to established club guidelines
• Be knowledgeable about all programs and activities offered throughout the center
• Assist with keeping the center well stocked and clean
• Attend Active Wellness site meetings and trainings
• Handle injury and illness and security incident reporting
  
  

Qualifications

Qualifications and Education Requirements

• 2 yr. management experience in the fitness industry
• Communication skills, customer service oriented, bottom-line oriented, experience in selling personal training and leading a team. Outlook, Excel and Microsoft programs
• Experience with and passionate about medical fitness, and collaboration between health care providers and fitness a plus
• Operational knowledge of resistance training equipment and proper form
• Knowledge of anatomy, biomechanics
• Knowledge of appropriate exercises for specific muscle groups
• Knowledge of injury prevention and basic rehabilitation
• Knowledge of basic movement and posture assessments and body composition assessments
• Must be detail oriented, organized and highly responsive with a commitment to customer service
• Strong verbal communication skills
• Basic computer skills, customer service skills, results oriented, ability to multitask, and commitment to the fitness industry
• AED/CPR/First Aid Certified
• National Personal Training Certification(s) required (see approved Certification, Licenses and Permits list) as well as modality specific certifications as required by role (if applicable)
• Proof of citizenship or legal status
  
  

Physical and Working Conditions

• Ability to take the responsibility for the health and safety of others
• Ability to stand for several hours in a same shift; ability to lift 25 lbs
• Fitness club environment
• Must follow OSHA and Active Wellness safety standards