IT Support Technician
Appvion
Date: 2 weeks ago
City: Appleton, WI
Contract type: Full time
Your Impact
The IT Support Technician provides essential end-user support across Appvion’s global infrastructure. In this role, you will be the first point of contact for IT-related issues, ensuring seamless operations by troubleshooting technical problems, configuring hardware and software, and maintaining system security. Success in this position requires a strong technical foundation, customer centric mindset, and the ability to learn and adapt to new technologies while supporting both office and manufacturing environments.
What You’ll Do
We prioritize the health and happiness of our employees by granting new hires eligibility for benefits starting on the 1st of the month following their hire date. Our comprehensive benefits package includes full, low-cost coverage for health, vision, and dental insurance. Additionally, we provide an array of other perks, including:
Appvion is the market leader in manufacturing specialty and high-performance coatings for direct thermal and film applications in North America. We innovate sustainable specialty coating solutions that are a part of many tickets, labels, tags, and packages consumers touch daily.
As a premier employer of choice, distinguished by the Fox Cities Chamber of Commerce Employee Friendly Workplace certification, our success is rooted in our people. We are committed to promoting work life balance and integration by investing significantly in employee-friendly policies and practices. Whether you are looking to start, make a change, or advance your career, find your path at Appvion, and leave your mark on the world.
A post-offer background check, and drug screen are required.
Appvion provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. If you need assistance or accommodation due to a disability, you may contact human resources at [email protected]
The IT Support Technician provides essential end-user support across Appvion’s global infrastructure. In this role, you will be the first point of contact for IT-related issues, ensuring seamless operations by troubleshooting technical problems, configuring hardware and software, and maintaining system security. Success in this position requires a strong technical foundation, customer centric mindset, and the ability to learn and adapt to new technologies while supporting both office and manufacturing environments.
What You’ll Do
- Serve as the first point of contact for all IT-related inquiries, troubleshooting issues via phone, email, and in person.
- Prioritize and resolve IT helpdesk requests efficiently.
- Configure, deploy, and support hardware, including laptops, desktops, telephones, and tablets.
- Manage user accounts across various platforms including Active Directory (AD) and Office 365.
- Administer and maintain File and Print Servers following best practices.
- Troubleshoot and support local and wide-area networks (LAN, WAN).
- Monitor IT security risks, escalating concerns as necessary.
- Work with vendors to troubleshoot and resolve system and software issues.
- Ensure software and firmware are updated with the latest security patches.
- Maintain documentation related to software installation, configuration, and troubleshooting.
- Collaborate with IT staff to troubleshoot network and security issues.
- Associate’s degree in information technology, computer science or related field.
- Minimum of two years’ experience in IT support or demonstrated technical ability.
- Strong interpersonal and customer service skills.
- Experience with IT ticketing systems (preferably Fresh Service).
- Ability to diagnose and resolve hardware and software issues efficiently.
- Excellent problem-solving and critical-thinking skills.
- Ability to work independently and collaboratively within a team.
- Willingness to travel to remote sites as needed.
- Flexibility to work occasional nights and weekends.
We prioritize the health and happiness of our employees by granting new hires eligibility for benefits starting on the 1st of the month following their hire date. Our comprehensive benefits package includes full, low-cost coverage for health, vision, and dental insurance. Additionally, we provide an array of other perks, including:
- Complimentary access to our 24/7, onsite fitness center.
- 100% 401(k) match up to the first 5% contributed, with full vesting day 1.
- Generous annual time off package: including vacation, parental leave, paid volunteer time, sick or emergency time, and 12 holidays.
- Tuition reimbursement (up to $5,250 per year), scholarships for dependents, monthly cell phone reimbursement, and more!
Appvion is the market leader in manufacturing specialty and high-performance coatings for direct thermal and film applications in North America. We innovate sustainable specialty coating solutions that are a part of many tickets, labels, tags, and packages consumers touch daily.
As a premier employer of choice, distinguished by the Fox Cities Chamber of Commerce Employee Friendly Workplace certification, our success is rooted in our people. We are committed to promoting work life balance and integration by investing significantly in employee-friendly policies and practices. Whether you are looking to start, make a change, or advance your career, find your path at Appvion, and leave your mark on the world.
A post-offer background check, and drug screen are required.
Appvion provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. If you need assistance or accommodation due to a disability, you may contact human resources at [email protected]
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