Learning and Development Consultant

Summary: To improve overall employee effectiveness/performance through the application of individual and group training techniques and programs, consistent with the Credit Union’s strategic plan.

Responsibilities

• Conduct new employee orientation sessions and on-the-job training, including use of computers and software, training in consultative services, and refresher training.
• Conduct community training sessions in partnership with marketing.
• Appraise new hire performance. Partner with other departments to develop appraisal tools.
• Develop effective curriculum for staff development in alignment with strategic goals/intent.
• Determine effective instructional methods, conduct individual and/or group training, demonstrations, and workshops; select or develop training aids such as handbooks, visual aids and tutorials.
• Evaluate and assist in designing training manuals and related materials, training classes, and training procedures.
• Achieve improved scores from employee testing following completion of all formal employee training programs and better retention rating (re-test) following the training.
• Track the progress of trainees through routine tests, observation, and feedback from supervisors; evaluate the effectiveness of the current training. Report results and trends appropriately.
• Complete required reports and documents in a timely manner; attend meetings as required.
• Maintain a basic understanding of Credit Union products, services, policies and procedures, as well as an understanding of the Credit Union's mission.
• Relay any problems in training to the supervisor and actively participate in the given feedback to resolve the problem.
• Provide informed, professional and accurate service and support to all members and employees.
• Complete mortgage appraisals timely and accurately.

Qualifications

• two to five years of similar or related experience.
• high school diploma or GED equivalent required. A two year degree is preferred.
• The ability to motivate or influence others, requiring a significant level of diplomacy and trust.