Lead Customer Service Representative - Complex Care - Travels CCH LMHS- 4' 10 hour shifts
Lee Health
Date: 2 weeks ago
City: Cape Coral, FL
Salary:
$17.34
-
$21.67
per hour
Contract type: Full time
Location:Cape Coral Hospital -636 Del Prado BlvdCape Coral FL 33990
Department: CH Complex Care Center
Work Type: Full Time
Shift: Shift 1/7:00:00 AM to 7:00:00 PM
Minimum to Midpoint Pay Rate:$17.34 - $21.67 / hour
Summary
Grow Into Leadership Lead Customer Service Representative
Department: Complex Care
Locations: Travel between Lee Memorial Hospital & Cape Coral Hospital
Schedule: 4x10 hour shifts | 7:00 AM 7:00 PM | Every other weekend
Ready to take the next step in your career? The Complex Care team at Lee Health is looking for a Lead Customer Service Representative who is excited to grow into leadership while supporting patients and teammates.
Why Complex Care?
Complex Care Is a specialized Program Helping Patients With Chronic Or Multiple Health Conditions. We Bridge The Gap Between Hospital Care And Ongoing Outpatient Support By:
What Youll Do As a Lead CSR:
This Is Your Opportunity To:
The Lead Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice. CSR responsibilities include handling telephones, client registration/check-in, patient appointment scheduling, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Detailed oriented and possess excellent communication, interpersonal and writing skills. Ability to effectively communicate and present information, respond to questions and problem solving skills. Responsible for meeting the following criteria: Provides support to the business activities of a multi-practitioner practice where there is a manager over two or more offices without a supervisor on site. Depending on the specific Practice needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.
Requirements
Educational Requirements
Degree/Diploma ObtainedProgram of StudyRequired/
Experience Requirements
Preferredand/orHigh School Diploma or EquivalentRequired
Minimum Years RequiredArea Of ExperienceRequired/
Preferredand/or2 YearsCustomer ServiceRequired
Additional Requirements
And motivated to return to school to pursue a degree to advance within the department to a leadership position/career path.
State of Florida Licensure Requirements
LicensesRequired/
Preferredand/orNot Required
Certifications/Registration Requirements
Certificates/RegistrationsRequired/
Preferredand/or
US:FL:Cape Coral
Location:Cape Coral Hospital -636 Del Prado BlvdCape Coral FL 33990
Department: CH Complex Care Center
Work Type: Full Time
Shift: Shift 1/7:00:00 AM to 7:00:00 PM
Minimum to Midpoint Pay Rate:$17.34 - $21.67 / hour
Preferredand/or
US:FL:Cape Coral
Department: CH Complex Care Center
Work Type: Full Time
Shift: Shift 1/7:00:00 AM to 7:00:00 PM
Minimum to Midpoint Pay Rate:$17.34 - $21.67 / hour
Summary
Grow Into Leadership Lead Customer Service Representative
Department: Complex Care
Locations: Travel between Lee Memorial Hospital & Cape Coral Hospital
Schedule: 4x10 hour shifts | 7:00 AM 7:00 PM | Every other weekend
Ready to take the next step in your career? The Complex Care team at Lee Health is looking for a Lead Customer Service Representative who is excited to grow into leadership while supporting patients and teammates.
Why Complex Care?
Complex Care Is a specialized Program Helping Patients With Chronic Or Multiple Health Conditions. We Bridge The Gap Between Hospital Care And Ongoing Outpatient Support By:
- Guiding patients through transitions in care
- Supporting those without a primary care provider
- Offering immediate follow-up after hospitalization
What Youll Do As a Lead CSR:
- Provide elbow-to-elbow support for your teammates
- Mentor, train, and assist with daily workflows
- Support patient registration and scheduling
- Collaborate closely with the multidisciplinary care team
- Current CSR with strong customer service and patient access experience
- A team player ready to step into leadership
- Flexibility with shifts, weekends, and travel between hospitals
- Passion for helping patients navigate their health journey
This Is Your Opportunity To:
- Grow your career into leadership
- Work in a supportive, team-focused environment
- Make a direct impact on patients with complex health needs
The Lead Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice. CSR responsibilities include handling telephones, client registration/check-in, patient appointment scheduling, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Detailed oriented and possess excellent communication, interpersonal and writing skills. Ability to effectively communicate and present information, respond to questions and problem solving skills. Responsible for meeting the following criteria: Provides support to the business activities of a multi-practitioner practice where there is a manager over two or more offices without a supervisor on site. Depending on the specific Practice needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.
Requirements
Educational Requirements
Degree/Diploma ObtainedProgram of StudyRequired/
Experience Requirements
Preferredand/orHigh School Diploma or EquivalentRequired
Minimum Years RequiredArea Of ExperienceRequired/
Preferredand/or2 YearsCustomer ServiceRequired
Additional Requirements
And motivated to return to school to pursue a degree to advance within the department to a leadership position/career path.
State of Florida Licensure Requirements
LicensesRequired/
Preferredand/orNot Required
Certifications/Registration Requirements
Certificates/RegistrationsRequired/
Preferredand/or
US:FL:Cape Coral
Location:Cape Coral Hospital -636 Del Prado BlvdCape Coral FL 33990
Department: CH Complex Care Center
Work Type: Full Time
Shift: Shift 1/7:00:00 AM to 7:00:00 PM
Minimum to Midpoint Pay Rate:$17.34 - $21.67 / hour
Preferredand/or
US:FL:Cape Coral
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