Lead Customer Service Representative - Complex Care - Travels CCH LMHS- 4' 10 hour shifts

Lee Health


Date: 13 hours ago
City: Cape Coral, FL
Salary: $17.34 - $21.67 per hour
Contract type: Full time
Location:Cape Coral Hospital -636 Del Prado BlvdCape Coral FL 33990

Department: CH Complex Care Center

Work Type: Full Time

Shift: Shift 1/7:00:00 AM to 7:00:00 PM

Minimum to Midpoint Pay Rate:$17.34 - $21.67 / hour

Summary

Grow Into Leadership Lead Customer Service Representative

Department: Complex Care

Locations: Travel between Lee Memorial Hospital & Cape Coral Hospital

Schedule: 4x10 hour shifts | 7:00 AM 7:00 PM | Every other weekend

Ready to take the next step in your career? The Complex Care team at Lee Health is looking for a Lead Customer Service Representative who is excited to grow into leadership while supporting patients and teammates.

Why Complex Care?

Complex Care Is a specialized Program Helping Patients With Chronic Or Multiple Health Conditions. We Bridge The Gap Between Hospital Care And Ongoing Outpatient Support By:

  • Guiding patients through transitions in care
  • Supporting those without a primary care provider
  • Offering immediate follow-up after hospitalization

Our team includes hospitalists, APPs, pharmacists, and social workersall working together to give patients the right care, at the right time, in the right setting.

What Youll Do As a Lead CSR:

  • Provide elbow-to-elbow support for your teammates
  • Mentor, train, and assist with daily workflows
  • Support patient registration and scheduling
  • Collaborate closely with the multidisciplinary care team

What Were Looking For:

  • Current CSR with strong customer service and patient access experience
  • A team player ready to step into leadership
  • Flexibility with shifts, weekends, and travel between hospitals
  • Passion for helping patients navigate their health journey

Why Apply?

This Is Your Opportunity To:

  • Grow your career into leadership
  • Work in a supportive, team-focused environment
  • Make a direct impact on patients with complex health needs

Apply today and take the next step in your Lee Health journey as a Lead CSR with Complex Care!

The Lead Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice. CSR responsibilities include handling telephones, client registration/check-in, patient appointment scheduling, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Detailed oriented and possess excellent communication, interpersonal and writing skills. Ability to effectively communicate and present information, respond to questions and problem solving skills. Responsible for meeting the following criteria: Provides support to the business activities of a multi-practitioner practice where there is a manager over two or more offices without a supervisor on site. Depending on the specific Practice needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Educational Requirements

Degree/Diploma ObtainedProgram of StudyRequired/

Experience Requirements

Preferred
and/orHigh School Diploma or EquivalentRequired

Minimum Years RequiredArea Of ExperienceRequired/

Preferred
and/or2 YearsCustomer ServiceRequired

Additional Requirements

And motivated to return to school to pursue a degree to advance within the department to a leadership position/career path.

State of Florida Licensure Requirements

LicensesRequired/

Preferredand/orNot Required

Certifications/Registration Requirements

Certificates/RegistrationsRequired/

Preferredand/or

US:FL:Cape Coral

Location:Cape Coral Hospital -636 Del Prado BlvdCape Coral FL 33990

Department: CH Complex Care Center

Work Type: Full Time

Shift: Shift 1/7:00:00 AM to 7:00:00 PM

Minimum to Midpoint Pay Rate:$17.34 - $21.67 / hour

Preferredand/or

US:FL:Cape Coral

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