Receptionist - Safety and Security - Full Time/Days - Req#2080645029

Brief Description

Job Objective: Under the supervision of the Director of Safety and Security, competently provides receptionist duties as well as a variety of clerical duties. As a front-line worker, present a positive and professional image of the Hospital to all staff, callers, suppliers and visitors.

Duties and Responsibilities:

• Answer telephone calls with a courteous demeanor, directing them appropriately within a timely manner.
• Manage multiple telephone lines.
• Take and record telephone, e-mail, or written messages for staff members.
• Attend to patient and family visitors with empathy and professionalism.
• Respond to e-mail inquiries, referring to all inquiries to appropriate individuals.
• Sort and manage inbound/outbound mail, including packages, courier services, and other correspondence.
• Receive, log and distribute signature items.
• Maintain the reception area in a tidy and presentable manner.
• Provide clerical assistance as needed to support department functions, such as typing, filing, photocopying, faxing and ordering of department supplies.
• Operate technical equipment safely and appropriately.
• Ensure meeting rooms are prepared before meetings and returned to the original state following meetings.
  
  

Non-Essential Duties:

• Assist with special projects/assignments.
• Assist hospital staff, medical staff, public, and patients.
• Other miscellaneous duties and responsibilities as assigned.
  
  

Knowledge, Skills and Abilities:

Knowledge

• Knowledge of office practices and procedures is normally acquired through six (6) months’ office experience.
• PC knowledge of Word and Excel required; PowerPoint preferred.
  
  

Skills

• Skill and ability to follow telephone etiquette/standards
  
  

Abilities

• Ability to type and perform data entry accurately.
  
  

AVMC Values: All AVMC employees will effectively demonstrate these values:

• Patients Come First – We listen actively and communicate with our patients and families, placing safety as a top priority.
• Accountability & Ownership – We fully complete tasks, are transparent, effectively communicate, and recognize that what we do reflects on us.
• Teamwork – We build trusting relationships, promote a sense of community, and are respectful of everyone. Success is about the whole team.
• Integrity & Honesty – We tell the truth at all times, speak up when something is wrong, and do the right thing when no one is looking.
• Excellence – We take pride in our work, are goal-oriented, and on a never-ending quest for top tier quality.
• Initiative & Innovation – Our can-do attitudes, creativity, and resourcefulness empower us to improve the patient’s experience, solve our own problems, make timely decisions, and look for opportunities to add value.
• Tenderness & Compassion – We have genuine empathy, show kindness, and encourage and advocate for each other.
  
  

Education and Qualifications:

• High School diploma or equivalent preferred.
  
  

Required Licensure and/or Certifications:

• None
  
  

AVMC Conduct/Compliance Expectations:

• Ability to adhere with AVMC Attendance and Punctuality Policy.
• Ability to adhere with AVMC Leaves of Absence Policy.
• Ability to adhere with AVMC Paid Time Off (PTO) Policy.
• Ability to adhere to the department dress code.
• Ability to organize work and establish priorities.
• Ability to expand on own initiative in performance of duties.
• Skill and ability to follow the telephone etiquette/standards.
• Ability to function effectively under pressure and meet time parameters.
• Ability to communicate effectively while maintaining good working relationships with co-workers, managers and other hospital staff.
• Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVMC.
• Ability to maintain the confidentiality of patient, hospital and department information.
• Ability to adhere to safety rules and regulations.
• Safely and effectively uses all equipment necessary to carry out duties.
• Ability to interpret and function under hospital and department policies and procedures.
• Conforms with required and appropriate accreditation and regulatory requirements.
• Conforms with and supports hospital quality assurance and improvement guidelines.
• Ability to participate effectively in department and hospital staff education.
• Display a willingness to work as a team player.
• Ability to give and support the highest level of patient/customer satisfaction at all times.
• Supports and adheres to the values and mission statement established by the AVMC Board of Directors.
• Ability to demonstrate knowledge and understanding of the Compliance & Integrity Program and its established policies.
• Ability to follow the Code of Conduct.
  
  

Physical Requirements and Working Conditions:

• Perform duties in a busy office environment.
  
  

A detailed description of the physical requirements of this job is maintained in the Employee Health Department.

Requirements

Education and Qualifications:

• High School diploma or equivalent preferred.
  
  

Required Licensure and/or Certifications:

• None