Administrative Assistant
PuroClean
Date: 3 weeks ago
City: Ann Arbor, MI
Contract type: Full time
Benefits
Perks
PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a 'servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.
Job Position Description
With a 'One Team' mentality, perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform basic accounting duties relating to accounts receivable, accounts payable, payroll, and banking. Perform general office duties, such as drafting correspondence, filing, and creating reports. All administrative work is processed and documented accurately and timely. Customers, Centers of Influence, Production Team, Marketing Reps/Estimators, and the Office Manager/Owner are communicated to in a timely and accurate manner. Customer satisfaction is maintained at a high level. Processing of accounts payable and receivables are current. All files and reports are maintained and provided as required. All administrative tasks are completed assigned. A PuroClean administrative assistant takes pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry.
Responsibilities
- Flexible schedule
- Free uniforms
- Opportunity for advancement
- Training & development
Perks
- Online Mobile Courses
- Flexible Scheduling
- Paid Training for Career Advancement
- Opportunity to Help People in Times of Need
- Aggressive Competitive Wages
PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a 'servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.
Job Position Description
With a 'One Team' mentality, perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform basic accounting duties relating to accounts receivable, accounts payable, payroll, and banking. Perform general office duties, such as drafting correspondence, filing, and creating reports. All administrative work is processed and documented accurately and timely. Customers, Centers of Influence, Production Team, Marketing Reps/Estimators, and the Office Manager/Owner are communicated to in a timely and accurate manner. Customer satisfaction is maintained at a high level. Processing of accounts payable and receivables are current. All files and reports are maintained and provided as required. All administrative tasks are completed assigned. A PuroClean administrative assistant takes pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry.
Responsibilities
- Address and manage customer needs and concerns, notify management and ownership as needed
- Answering calls, providing customer service and documenting messages
- Managing documentation related to jobs, compliance, scheduling, and delegation of responsibilities
- Preparing and maintaining job documentation to brand standards
- Management of compliance documentation for third party vendors, preferred suppliers, and national account programs
- Maintaining inventory of office supplies, cleaning products and all office related materials
- Managing Customer and client satisfaction and representing and improving brand operations
- Being proactive in resolution of customer issues, concerns and complaints
- Maintaining employee documentation, new hire orientations, and managing invoices, petty cash and duties related to office administration
- Continue professional development of PuroClean specific skills and expertise: office procedures and processes
- Ability to communicate clearly and effectively with a genuine interest in people. Representing the brand with honesty, integrity, and professionalism
- Aptitude with handling customers, showing patience, empathy, and communicating 'the message'
- Skilled with organization, record keeping and close attention to detail
- Strength with multitasking and handling deadlines
- Respect for safety and brand identity guidelines. Ability to present yourself professionally
- Ability to learn quickly and flexible with change and professional challenges
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