Street Outreach Advisor- Redding- Shasta County
Pacific Health Group
Date: 2 weeks ago
City: Redding, CA
Contract type: Full time
About Pacific Health Group
At Pacific Health Group, we are at the forefront of revolutionizing healthcare by combining compassion, innovation, and community-based support. Our mission is to improve health outcomes by addressing social determinants of health, coordinating comprehensive community-based services, and creating a workplace where people thrive. We believe our employees are our greatest strength and are committed to building an inclusive, supportive, and growth-oriented environment. If you are passionate about making a difference and have the skills to lead in this dynamic setting, we invite you to join our team.
Position Overview
As the Street Outreach Liaison, you will lead and support our team of Street Outreach Advocates to deliver CALAIM services—Enhanced Care Management, Community Supports, Behavioral Health, Community Health Worker activities, and Street Medicine—in community settings. You’ll build strategic partnerships, streamline referral pathways, and collaborate with agencies at all levels to maximize impact for vulnerable populations.
Key Responsibilities
Program Integration & Workflow Design
Collaborate with ECM care coordinators, behavioral health navigators, CHWs, and street medicine clinicians to develop seamless hand-off processes—from screening to community support enrollment to clinical follow-up.
Partnership Development
Identify, cultivate, and formalize referral agreements with community-based organizations (food banks, shelters, faith-based groups). Co-create joint event calendars, shared screening sessions, and data-sharing protocols to drive warm referrals into our CALAIM services.
Agency Collaboration & Advocacy
Represent our program in meetings with local, city, state, and federal agencies (public health departments, housing authorities, SAMHSA).
Training & Capacity Building
Design and deliver ongoing training on trauma-informed engagement, documentation standards, cultural humility, and CALAIM eligibility criteria. Ensure advocates are proficient in mobile intake tools and CRM use.
Data Analysis & Reporting
Track KPIs—daily contacts, enrollment conversion, referral partnerships—via dashboards. Analyze trends to identify high-need areas, adjust outreach strategies, and report quarterly outcomes to leadership.
Example Scenarios
CBO Roundtable: You convene directors from a local food bank, women’s shelter, and youth nonprofit to present our integrated outreach model. By illustrating how Enhanced Care Management and Street Medicine reduce ER visits and improve housing stability, you secure commitments for weekly on-site screenings and automatic referral hand-offs.
Agency Grant Collaboration: At city hall, you negotiate with the public health deputy and county street medicine coordinator to embed a Behavioral Health navigator in mobile van rounds. You draft a joint grant proposal to the state health agency for temporary housing stipends, ensuring data-sharing agreements with SAMHSA for seamless client transitions.
Joint Enrollment Workshop at a Women’s Shelter: You coordinate with the shelter’s program director to host a lunchtime workshop for residents. Together, you design a 20-minute presentation on Enhanced Care Management, then station your Community Health Worker and a behavioral health navigator in breakout rooms to field individual questions. By the end of the session, you enroll five new participants on-site and agree with the shelter to make this a monthly recurring event, with warm referrals funneled directly into your CRM.
Co-Location Pilot with a Food Bank: After meeting the food bank’s leadership, you arrange to place a part-time Outreach Advocate in their distribution center twice a week. As clients pick up groceries, your Advocate briefly screens for eligibility and hands off interested individuals to your mobile intake team parked outside. Within the first month, this embedded model generates 40% more Community Supports applications for grocery vouchers and yields ten new Enhanced Care Management enrollments.
Multi-Site Training Rollout: Tasked with standardizing best practices across three regional outreach hubs, you design and launch a “Train-the-Trainer” curriculum on trauma-informed engagement and mobile CRM use. Over two weeks, you coach each site lead, observe live field sessions, and calibrate documentation audits—resulting in a 30% improvement in data accuracy and consistent participant feedback ratings above 4.5/5.
Qualifications
Simple Benefit Framing
Instead of saying, “We coordinate multiple programs for complex needs,” you might say, “Our team becomes your single point of contact—whether it’s arranging rides, connecting you with therapy, or getting groceries—so you don’t have to juggle phone calls across different agencies.”
Validating & Differentiating Objection Handling
If an agency partner says, “We already have case managers,” you could reply, “I understand you have great services. What makes our liaison role unique is we bridge those services directly on the street—working side-by-side with CHWs and street medicine nurses—to ensure no one falls through the cracks.”
Success Measures
Time Off & Leave
“Under your leadership, our team expanded referral partnerships by 50%, resulting in 200 additional enrollments in Enhanced Care Management and a 30% reduction in no-show rates for behavioral health appointments.”
Equal Opportunity Employer
Pacific Health Group is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace where all individuals are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity or gender expression, sexual orientation, national origin or ancestry, citizenship status, physical or mental disability, medical condition (including cancer and genetic characteristics), age (40 and over), marital status, military or veteran status, genetic information, or status as a victim of domestic violence, assault, or stalking. We value diversity in all forms and encourage individuals from historically underrepresented communities to apply.
Schedule: Monday–Friday with occasional evening or weekend events
Work Location: Remote-equipped field role with travel to outreach sites and partner offices
At Pacific Health Group, we are at the forefront of revolutionizing healthcare by combining compassion, innovation, and community-based support. Our mission is to improve health outcomes by addressing social determinants of health, coordinating comprehensive community-based services, and creating a workplace where people thrive. We believe our employees are our greatest strength and are committed to building an inclusive, supportive, and growth-oriented environment. If you are passionate about making a difference and have the skills to lead in this dynamic setting, we invite you to join our team.
Position Overview
As the Street Outreach Liaison, you will lead and support our team of Street Outreach Advocates to deliver CALAIM services—Enhanced Care Management, Community Supports, Behavioral Health, Community Health Worker activities, and Street Medicine—in community settings. You’ll build strategic partnerships, streamline referral pathways, and collaborate with agencies at all levels to maximize impact for vulnerable populations.
Key Responsibilities
Program Integration & Workflow Design
Collaborate with ECM care coordinators, behavioral health navigators, CHWs, and street medicine clinicians to develop seamless hand-off processes—from screening to community support enrollment to clinical follow-up.
Partnership Development
Identify, cultivate, and formalize referral agreements with community-based organizations (food banks, shelters, faith-based groups). Co-create joint event calendars, shared screening sessions, and data-sharing protocols to drive warm referrals into our CALAIM services.
Agency Collaboration & Advocacy
Represent our program in meetings with local, city, state, and federal agencies (public health departments, housing authorities, SAMHSA).
Training & Capacity Building
Design and deliver ongoing training on trauma-informed engagement, documentation standards, cultural humility, and CALAIM eligibility criteria. Ensure advocates are proficient in mobile intake tools and CRM use.
Data Analysis & Reporting
Track KPIs—daily contacts, enrollment conversion, referral partnerships—via dashboards. Analyze trends to identify high-need areas, adjust outreach strategies, and report quarterly outcomes to leadership.
Example Scenarios
CBO Roundtable: You convene directors from a local food bank, women’s shelter, and youth nonprofit to present our integrated outreach model. By illustrating how Enhanced Care Management and Street Medicine reduce ER visits and improve housing stability, you secure commitments for weekly on-site screenings and automatic referral hand-offs.
Agency Grant Collaboration: At city hall, you negotiate with the public health deputy and county street medicine coordinator to embed a Behavioral Health navigator in mobile van rounds. You draft a joint grant proposal to the state health agency for temporary housing stipends, ensuring data-sharing agreements with SAMHSA for seamless client transitions.
Joint Enrollment Workshop at a Women’s Shelter: You coordinate with the shelter’s program director to host a lunchtime workshop for residents. Together, you design a 20-minute presentation on Enhanced Care Management, then station your Community Health Worker and a behavioral health navigator in breakout rooms to field individual questions. By the end of the session, you enroll five new participants on-site and agree with the shelter to make this a monthly recurring event, with warm referrals funneled directly into your CRM.
Co-Location Pilot with a Food Bank: After meeting the food bank’s leadership, you arrange to place a part-time Outreach Advocate in their distribution center twice a week. As clients pick up groceries, your Advocate briefly screens for eligibility and hands off interested individuals to your mobile intake team parked outside. Within the first month, this embedded model generates 40% more Community Supports applications for grocery vouchers and yields ten new Enhanced Care Management enrollments.
Multi-Site Training Rollout: Tasked with standardizing best practices across three regional outreach hubs, you design and launch a “Train-the-Trainer” curriculum on trauma-informed engagement and mobile CRM use. Over two weeks, you coach each site lead, observe live field sessions, and calibrate documentation audits—resulting in a 30% improvement in data accuracy and consistent participant feedback ratings above 4.5/5.
Qualifications
- Bachelor’s degree in Social Work, Public Health, or related field (Preferred)
- Proven success in building and sustaining relationships
- Proficiency with CRM systems and data-driven decision making
- Excellent verbal and written communication, including public presentations
- Cultural humility and the ability to engage diverse, underserved populations
- Valid driver’s license and willingness to work a flexible, field-based schedule
Simple Benefit Framing
Instead of saying, “We coordinate multiple programs for complex needs,” you might say, “Our team becomes your single point of contact—whether it’s arranging rides, connecting you with therapy, or getting groceries—so you don’t have to juggle phone calls across different agencies.”
Validating & Differentiating Objection Handling
If an agency partner says, “We already have case managers,” you could reply, “I understand you have great services. What makes our liaison role unique is we bridge those services directly on the street—working side-by-side with CHWs and street medicine nurses—to ensure no one falls through the cracks.”
Success Measures
- 90% of Outreach Advocates meeting weekly contact and enrollment targets
- Establishment of at least four new formal referral agreements annually
- Achievement of 75% of inter-agency collaboration goals (MOUs, joint events)
- Quarterly improvements in conversion rates from outreach to active service enrollment
Time Off & Leave
- 160 Hours of Paid Time Off (PTO)
- 12 Paid Holidays per year, including your birthday and one floating holiday after 1 year of employment
- 4 Paid Volunteer Hours per Month to support causes you care about
- Bereavement Leave, including Fur Baby Bereavement
- 90% Employer-paid Employee-Only Medical Benefits
- Flexible Spending Account (FSA)
- Short-Term & Long-Term Disability | AD&D
- Employee Assistance Program (EAP)
- 401(k) with Company Match
- Monthly Stipend
- Opportunities for professional development and internal growth
- Employee Discounts via Great Work Perks and Perks at Work
- Quarterly In-Person Events
- Fully remote work within California
“Under your leadership, our team expanded referral partnerships by 50%, resulting in 200 additional enrollments in Enhanced Care Management and a 30% reduction in no-show rates for behavioral health appointments.”
Equal Opportunity Employer
Pacific Health Group is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace where all individuals are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity or gender expression, sexual orientation, national origin or ancestry, citizenship status, physical or mental disability, medical condition (including cancer and genetic characteristics), age (40 and over), marital status, military or veteran status, genetic information, or status as a victim of domestic violence, assault, or stalking. We value diversity in all forms and encourage individuals from historically underrepresented communities to apply.
Schedule: Monday–Friday with occasional evening or weekend events
Work Location: Remote-equipped field role with travel to outreach sites and partner offices
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