Behavioral Health Urgent Care Peer Support Specialist

What We Are Looking For

We are seeking candidates who want to join our impact-driven organization and who share our passion for advancing integrated mental and physical healthcare and eliminating stigma by providing services to those affected by mental illness, substance use, intellectual/developmental disabilities, and emotional disorders. The Behavioral Health Urgent Care Peer serves as a member of the Behavioral Health Urgent Care Team by providing services for individuals with mental illness and substance use disorders. The Peer will use skills, knowledge, and collaborative approaches to assist individuals and families experiencing behavioral health crises.

Please note: As a community-based role, this position will render at least 80% of services in the beneficiary's home or other agreed-upon community-based position.

Compensation Range

The starting pay for this position is $22.00 - $23.00 hourly rate and is based on non-discriminatory factors such as skills and experience.

What’s In It For You

As a member of our team, you will have an opportunity to make a meaningful impact on our community and the lives of the individuals that we serve. CNS Healthcare provides a robust total rewards program to support our team members and their loved ones. We’ve shared some highlights below, but you can visit the benefits guide posted on our careers page to learn more!

• Comprehensive medical insurance options
• Employer-paid benefits including dental, vision, life, and short-term disability insurance
• Retirement program with generous company default contribution and match
• Generous PTO program starting at 18 days annually
• 16 paid holidays, including 3 floating holidays
• Paid parental leave
• Student loan forgiveness eligibility, including Public Service Loan Forgiveness (PSLF), HRSA, and more
  
  

Interested in learning more about this role?

Essential Functions

• Be present in the clinic each day.
• Perform triage to respond to crisis, needs, desires and interests of the individual/family.
• Ensure that the individual’s needs are identified and initially met through innovative and clinically effective methods.
• Assist with behavioral de-escalation when necessary.
• Share lived experience.
• Integrate physical and mental health services and collaborate on developing wellness plans.
• Utilize a trauma-informed approach to deliver services.
• Complete all required documentation and assessments completely, accurately, and in accordance with CNS Healthcare policy.
• Complete Intake meet and greets.
• Act as a point of contact for Customer Care Team including receiving phone calls forwarded from CCT.
• Provide follow up to individuals within 24 hours of visit to BHUC.
• Meet direct service productivity and documentation standards per agency and program expectations.
• Ensure that the CNS Healthcare standards of service are applied to interactions with individuals served, guests, and staff.
• Participate in and promote departmental and agency quality improvement initiatives.
• Assume responsibility for professional growth by current reading and attendance at educational programs and conferences.
• Maintain compliance with quality care initiatives including Meaningful Use (MU), Medicare Merit Based Incentive Payment System (MIPS), Commission on Accreditation of Rehabilitation Facilities (CARF), and Certified Community Behavioral Health Clinic (CCBHC) requirements.
• Perform other related duties as assigned.
  
  

Qualifications

Required

• High school diploma or equivalent
• Meet eligibility requirements for State of Michigan Peer Support Specialist Certification
• Primary diagnosis of a mental health condition.
• Have a strong personal knowledge of what it is like to have first-hand lived experience with a mental health condition that has caused a substantial life disruption.
• Has been a recipient of mental health treatment and/or services for at least one year, with a substantial life disruption due to their mental health condition.
• Have personal experience navigating complex mental health treatment services.
• Self-identifies as having a mental health condition with a substantial life disruption and shares their recovery story in supporting others.
• Obtain and maintain State of Michigan certification as a Certified Peer Support Specialist (CPSS) within one year of employment.
• Proficient with computers and working knowledge of Microsoft office products.
• Working knowledge of conflict resolution and crisis intervention
• Working knowledge of legal issues and civil rights applicable to providers of mental health services; such as commitment laws and procedures, duty to warn, duty to protect, guardianship, conservatorship, payee, Americans with Disabilities Act, the Mental Health Code.
• Proficient in the use of electronic health records (EHRs).
• Ability to work closely with persons with mental or physical limitations.
• Ability to understand and value cultural and ethnic differences, their alternatives perspectives, lifestyles, etc.
• Ability to work collaboratively and build positive working relationships.
• Ability to communicate effectively, professionally, and courteously.
• Ability to use discretion and judgmental when handling matters of a sensitive or confidential nature.
• Willingness to work a flexible schedule which may include evenings and weekends.
• Valid and unrestricted Michigan Driver’s License
• Reliable transportation and current proof of auto insurance.
  
  

Preferred

• Prior experience in a community mental health setting.
  
  

About CNS Healthcare

CNS Healthcare (CNS) is a non-profit, Certified Community Behavioral Health Clinic (CCBHC) with seven clinics and two clubhouses in Southeastern Michigan. CNS employs approximately 400 employees, paraprofessionals, and support staff, delivering services to more than 7,000 people annually.

• CNS provides comprehensive integrated health services in partnership with several community organizations, and uses a patient-centered approach to identify, support, and promote the overall health of children, adolescents, adults, and older adults.
• Visit our website to learn more about our mission, vision, and values!