Customer Services Manager/Team Coordinator

Benefits

• Home office stipend
• Paid time off
• Training & development
  
  

You must live in the immediate Twin City Metro area preferably in the south or southwest.

You must have experience in the trades preferably handyman, remodeling, construction.

Prior experience with Service Titan a significant plus.

This is a work at home position.

Are you looking for a way to turn your sales skills, customer service background and engaging personality into a rewarding career? Consider joining our TEAM at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry. As we continue to grow, we are looking for a highly organized and motivated individual to serve as Inside Sales and Customer Service Manager, working out of your home.

Job Responsibilities

As the Inside Sales and Customer Services Manager at Ace Handyman Services (Twin Cities (AHSTC), you will be responsible for inbound and outbound customer sales and education as well as organizing work and project schedules for our craftsmen.

Prior home improvement/contracting/construction experience is a definite plus

Your specific duties in this role will include: answering phones, reviewing inbound emails, responding to customer calls and online leads in timely manner.

• Educate customers on our services, capabilities, rates and availability and quote projects via phone
• Utilize Ace dispatching & schedule management software to ensure timely and accurate scheduling of customer needs, keeping in mind logistics of projects and travel time
• Act as initial point of escalation for customer concerns and follow up with past customers as needed
• Assist in solving operational and logistics issues to ensure a smooth customer journey
• Available to work full time shifts as agreed between the hours of 8am – 5:00pm CST Monday- Friday
  
  

Specific Qualifications For The Role Include

• High school diploma or GED
• 2+ years of administrative assistant/scheduling experience
• 2+ years of customer service and/or inside sales
  
  

Very comfortable with selling process and willing to lead customers through buy decision

• Highly organized self-starter and detail-oriented
• Able to interact effectively and influence both customers and our craftsmen
• Strong customer service skills and solution-focused attitude, willing to try new things
• Adept at using multiple software applications; Microsoft Office, Outlook, Excel, Word
• Exceptional verbal and written communication and interpersonal skills
• Additional non-required experience and skills a plus: Sales and/or Marketing understanding and experience
• Customer-facing, customer service or sales experience
  
  

If you meet our qualifications and this opportunity sounds like the kind of career move you’ve been looking to make, we’d like to talk with you and get to know you better. Please submit resume and cover letter.

Flexible work from home options available.

Compensation: $25.00 - $28.00 per hour, ++ if you are trained on Service Titian Scheduling software

Compensation: $25.00 - $30.00 per hour

The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.

Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.