Group Services Supervisor- S+R

STRIKE + REEL


Date: 10 hours ago
City: Garland, TX
Contract type: Contractor
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Description

Primary Job Duties:

  • Supports the Group Services department as the #2 to the Group Services Manager
  • Responsible for coordinating the setup and breakdown of all group services events through utilization of the Group Services Hosts and Leads
  • Responsible for helping ensure all events operate flawlessly in accordance to operational standards and BEO contract
  • Ensures Group Services team is delivering food and drinks in a timely manner, per contract specifications
  • Maintains the overall cleanliness and organization of event space
  • Maintains appropriate levels of food for duration of group event
  • Communicates with kitchen regarding food cook and pickup times
  • Ensures event host/hostess is greeted in a timely manner upon arrival, per contract specification
  • Resolves all guest issues in a timely manner, involving the appropriate level of management where necessary
  • Design and distribute schedules for all group services staff, controlling labor to meet standards
  • Oversees the training of all Group Services team members
  • Maintain uniform standards and a professional appearance

Requirements

Physical Requirements:

  • Standing for long periods of time with frequent bending and turning
  • Must be able to lift 40 lbs
  • Must be able to communicate with guests appropriately

Special Requirements

  • Must be at least 18 years old
  • Must be able to read, write, and speak English
  • Must possess a valid Food Handler’s Certificate or other similar license per local code
  • Must possess a valid TABC or other legal license to sell/serve alcohol per local code
  • Obtain training certification per company policy

Standard Company Expectations

  • Goes beyond the normal expectations without compromising the company mission, vision and values.
  • Demonstrates the ability to be courteous and accountable in all situations.
  • Responding to guests’ special requests in a courteous and accountable fashion.
  • Monitors the consistency of the product provided to all guests.
  • Works in a friendly, honest, and diligent manner with fellow team members, supervisors, and managers.
  • Cooperates with all team members when assigned additional tasks and listens to others with compassion.
  • Seeks knowledge from multiple sources and learns from past experiences for future development and growth.
  • Maintains appearance and/or uniform standards.

Please note that the company validates every applicant's right to work in the United States through the E-verify system. Also, in order to maintain the safety of our guests and team members, the company will process a background check upon hire. The results of E-verify and the background check could dictate your employment with the company. We appreciate your compliance and understanding regarding these matters.

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