Quality Assurance Manager (Remote)

At Three Oaks Hospice we make a steadfast promise to our patients to Listen , Care and Serve as a trusted partner devoted to providing the highest-quality hospice and palliative care and to serve with compassion bringing peace during this season of life.

Why Work For Us

Grounded in a collective mission to listen, care and serve, we are committed to building a best-in-class hospice company with a culture focused on patient care, clinical quality and superior service.

• Outstanding compensation package
• Medical Insurance after 30 days of employment
• Dental, Vision and Life and AD&D & Long-term Disability – 100% Company Paid for employee.
• Generous Paid Time Off
• Comprehensive new hire onboarding with ongoing support
• Opportunities for advancement
• Work/Life balance – we practice standardize staffing models and patient ratios
  
  

We are looking for a passionate Quality Assurance Manager (RN) to join our leading team of hospice care professionals and make a difference, by listening, caring, and serving.

Position Summary: The Quality Assurance Manager serves as a hospice subject matter expert and Home Care Home Base (HCHB) super-user responsible for auditing, monitoring, implementing, and evaluating quality processes to ensure compliance with regulatory, accreditation, and professional standards. This role conducts internal audits, manages special projects, and partners with leadership to support the Quality Assurance Improvement Plan. The Manager collects, analyzes, and reports outcomes to the Compliance Department.

Essential Duties

• Serve as a resource to the clinical team and provide compliance guidance.
• Conduct ongoing medical record audits to ensure adherence to state, federal, ACHC, CHAP and professional standards.
• Assist with mock surveys and recommend corrective actions.
• Develop and implement corrective action plans based on audit findings.
• Review patient charts and provide documentation feedback to leadership.
• Complete time-sensitive audits and clinical projects.
• Collaborate with market leadership to improve patient care, satisfaction, and quality outcomes.
• Provide evidence-based training and education related to compliance and audit results.
• Educate staff on Hospice Quality Report Program (HQRP) interpretive guidelines.
• Report audit findings accurately to leadership and compliance.
• Perform other duties as assigned.
  
  

Qualifications

• Graduate from an accredited school of nursing, minimum associate’s degree in nursing; Bachelor’s degree in nursing preferred.
• Active Registered Nurse (RN) license.
• Minimum of 2 years of clinical home health or hospice experience.
• Minimum 1 year managing EMR back-office workflows; HCHB experience preferred.
• Valid driver’s license, auto insurance and reliable transportation.
• Strong knowledge of state/federal regulations and hospice care standards, ACHC or CHAP knowledge preferred.
• Experience with identifying compliance issues and implementing corrective actions.
• Experience developing and delivering effective training strategies.
• Excellent communication, relationship-building, and coaching skills.
• Ability to manage multiple projects independently with attention to detail.
• Proficient in MS Office Suite (Word, PowerPoint, Excel, Outlook).
• Must be willing and able to travel up to 20% of the time, including overnight and occasional extended trips as needed to support business operations.