ADMINISTRATIVE ASSISTANT - HEALTH EDUCATION

General Summary

The Patient Services Coordinator provides support to the Health Education Center and Endocrinology patients, Endocrinology providers, Health Ed Program/ Quality Coordinator, diabetes educators, and referring providers by coordinating, organizing, and maintaining schedules, patient databases, messages, data, trainings, and materials. The Patient Services Coordinator aids in communication between the patients, providers, and administrators.

Principal Duties & Responsibilities

Example of Essential Duties

• Coordinates Health Education scheduling of patients and meetings for Nurse Practitioners, Registered Dietitians, and Program/ Quality Coordinator
• Answers calls, returns messages, and forwards messages to providers as appropriate
• Checks e-mails and faxes daily
• Checks eCW for patient referrals and verifies accuracy and completion of referrals
• Inputs faxed referrals, lab work, and other correspondence into eCW
• Calls insurance to verify coverage and eligibility for new patients, returning patients, or after the start of new year
• Sends telephone encounter to referring provider if patient declines service, ceases education, or is unreachable.
• Checks schedule for "No Show" patients from previous day and contacts patients to reschedule
• Tracks total number of No Shows and Late Cancellations per patient
• Enters new (to the Toledo Clinic) patients into eCW
• Collects & compiles patient data and measures being tracked for ADCES accreditation
• Assists Program/ Quality Coordinator with training of staff
• Assists Program/ Quality Coordinator with marketing of program
• Assists Program Coordinator with preparing and sending all necessary paperwork for ADCES accreditation
• Checks eCW for Encounters Without Claims, Pending with Errors Claims, and Office Review Claims. Remedies these or contacts billing department for help.
• Orders office supplies, samples, and educational materials for Health Education and the Quality Programs Department
• Schedules classroom space for Health Ed classes and QPD meetings
• Supports daily administrative operations for Endocrinology office/staff, e.g., calling and scheduling patients, processing incoming faxes and documents, and forwarding messages to providers
• Assists Endocrinology with processing and tracking the status of prior authorizations in a timely matter
• Complies with HIPAA guidelines
• Other duties as assigned
  
  

Required

Knowledge, Skills & Abilities:

• Consistently arrives at work, in professional attire, on time and completes all tasks within established time frame.
• Seeks appropriate tasks when primary tasks are completed and assists co-workers as needed. -Demonstrates adaptability to expanded roles.
• Adheres to all Clinic policies and procedures.
• Must have exceptional problem-solving, critical-thinking, organizational, interpersonal, and written/verbal communication skills.
• Ability to work in self-directed environment with attention to detail and follow-through.
• Ability to articulate, conduct meetings, and speak in front of a group
• Ability to coordinate with other healthcare professionals and staff
• Working knowledge of computer programs (email, Word, Excel, PowerPoint, etc.)
• Willingness to comply fully with all organizational and departmental policies and procedures
  
  

Preferred

• Experience and education in Marketing
• Experience and education in Medical Billing
• Experience and education in Health-Care Office Management
• Experience and education in Management of multiple employees
  
  

Education

• High School diploma or GED