Program Manager I, WW RCX
Amazon
Date: 2 weeks ago
City: Bellevue, WA
Salary:
$50,100
-
$107,200
per year
Contract type: Full time
Description
Amazon seeks a Program Manager I to WW RCX team. In this role, you would contribute to improving the customer experience by innovating and improving the existing processes, launching global programs, deriving customer insights and implementing solutions to address the gaps.
Key job responsibilities
Works across team(s) to drive improvements to implement solutions for customer, cost savings in process workflow and performance metrics. Supports global projects and opportunities across the Returns org that are business critical.
You'll start your day reviewing program metrics and addressing any operational challenges that arose overnight. Throughout the day, you'll collaborate with teams across the globe, from tech partners to logistics providers. You'll lead project meetings, analyze performance data, and work on process improvements. You might develop a new reporting dashboard, strategize with stakeholders on program enhancements, or create executive presentations highlighting program achievements and opportunities.
About The Team
Resolutions Customer Experience (RCX) is team within WW RR&S that is dedicated to improve returns experience for our customers. We provide returns self-service on Amazon website/App for customers to choose from a wide selection of resolutions for any issues with their purchase. We use communication channels like emails, push notifications to keep customers informed of the progress on their return. Through these tools and the returns policies, we aim to delight our customers and increase their confidence in making a purchase decision
Basic Qualifications
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50,100/year in our lowest geographic market up to $107,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Company - Amazon.com Services LLC
Job ID: A3076549
Amazon seeks a Program Manager I to WW RCX team. In this role, you would contribute to improving the customer experience by innovating and improving the existing processes, launching global programs, deriving customer insights and implementing solutions to address the gaps.
Key job responsibilities
Works across team(s) to drive improvements to implement solutions for customer, cost savings in process workflow and performance metrics. Supports global projects and opportunities across the Returns org that are business critical.
- Supports from medium to large complex, cross-functional strategic projects and opportunities.
- Prioritizes projects and feature sets; evaluates and sets stakeholders expectations for WW marketplaces.
- Support and deliver implementation plans and works with stakeholders to pilot and test new solutions and then roll-out worldwide.
- Deliver multiple projects in program area or large, challenging projects that may involve multiple disciplines in a fast-paced environment to meet business and / or organization goals. Improves efficiency.
- Identifies and tackles hard problems (e.g., complex, ambiguous, undefined, have significant business or security risk), resolves issues and initiates corrective action as appropriate.
- Possesses relevant understanding and experience on processes and workflow.
- The role requires working from an Amazon facility for five days a week.
You'll start your day reviewing program metrics and addressing any operational challenges that arose overnight. Throughout the day, you'll collaborate with teams across the globe, from tech partners to logistics providers. You'll lead project meetings, analyze performance data, and work on process improvements. You might develop a new reporting dashboard, strategize with stakeholders on program enhancements, or create executive presentations highlighting program achievements and opportunities.
About The Team
Resolutions Customer Experience (RCX) is team within WW RR&S that is dedicated to improve returns experience for our customers. We provide returns self-service on Amazon website/App for customers to choose from a wide selection of resolutions for any issues with their purchase. We use communication channels like emails, push notifications to keep customers informed of the progress on their return. Through these tools and the returns policies, we aim to delight our customers and increase their confidence in making a purchase decision
Basic Qualifications
- 2+ years of program or project management experience
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50,100/year in our lowest geographic market up to $107,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Company - Amazon.com Services LLC
Job ID: A3076549
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