Hotel General Manager

StepStone Hospitality


Date: 13 hours ago
City: Providence, RI
Contract type: Full time
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Job Type

Full-time

Description

StepStone Hospitality is seeking a passionate, experienced, and dynamic General Manager to lead the team at the Connally Hotel, in the downtown area.

As General Manager, you will be responsible for the overall success of the hotel — leading daily operations, shaping strategic direction, and championing a culture that values employees and guests alike.

  • Recruit, train, mentor, and lead department heads and team members.
  • Foster a collaborative and inclusive work environment that promotes high morale and productivity.
  • Uphold and model company and brand standards in appearance, professionalism, and behavior.
  • Ensure team alignment with StepStone’s mission, vision, and values
  • Manage all aspects of hotel operations including front office, housekeeping, food & beverage, maintenance, and sales.
  • Maintain high service standards and guest satisfaction, with a focus on GSS/TripAdvisor performance.
  • Ensure compliance with brand standards and operational policies.
  • Develop and manage budgets, forecasts, and financial KPIs.
  • Monitor revenue, expenses, and profitability, taking corrective actions when needed.
  • Analyze performance data and implement initiatives to drive operational efficiency and revenue growth.
  • Partner with sales and marketing teams to optimize occupancy and revenue.
  • Build strong community relationships to increase local and group bookings.
  • Support innovative marketing strategies to elevate brand presence and market share.
  • Ensure compliance with all local, state, and federal regulations, including health and safety standards.
  • Lead emergency preparedness, risk management, and property safety initiatives.
  • Oversee preventative maintenance programs to protect property assets.
  • Other duties assigned

Requirements

  • Minimum 3 years of experience as a Hotel General Manager in a branded hotel environment.
  • Experience with Choice brand strongly preferred.
  • Demonstrated success in guest satisfaction, team leadership, and financial performance.
  • Strong operational knowledge across all hotel departments.
  • Proven ability to engage and develop teams with a hands-on leadership style.
  • Solid understanding of budgeting, forecasting, and P&L management.
  • Excellent communication, organizational, and interpersonal skills.
  • Proficiency in hospitality management systems and tools.
  • Bachelor’s degree in hospitality, Business Administration, or a related field preferred.
  • Strong sense of accountability and ownership.

What We Offer

  • Competitive salary with performance-based incentives.
  • Comprehensive benefits including medical, dental, vision, retirement plans, and PTO.
  • Opportunities for career growth and professional development within StepStone Hospitality.
  • A supportive, team-oriented work environment in a thriving community.

StepStone Hospitality is a premier hospitality management company dedicated to creating exceptional guest experiences and cultivating exceptional teams. We are an equal-opportunity employer and value diversity in our workplace.

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