Hotel General Manager
StepStone Hospitality
Date: 13 hours ago
City: Providence, RI
Contract type: Full time

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Job Type
Full-time
Description
StepStone Hospitality is seeking a passionate, experienced, and dynamic General Manager to lead the team at the Connally Hotel, in the downtown area.
As General Manager, you will be responsible for the overall success of the hotel — leading daily operations, shaping strategic direction, and championing a culture that values employees and guests alike.
Job Type
Full-time
Description
StepStone Hospitality is seeking a passionate, experienced, and dynamic General Manager to lead the team at the Connally Hotel, in the downtown area.
As General Manager, you will be responsible for the overall success of the hotel — leading daily operations, shaping strategic direction, and championing a culture that values employees and guests alike.
- Recruit, train, mentor, and lead department heads and team members.
- Foster a collaborative and inclusive work environment that promotes high morale and productivity.
- Uphold and model company and brand standards in appearance, professionalism, and behavior.
- Ensure team alignment with StepStone’s mission, vision, and values
- Manage all aspects of hotel operations including front office, housekeeping, food & beverage, maintenance, and sales.
- Maintain high service standards and guest satisfaction, with a focus on GSS/TripAdvisor performance.
- Ensure compliance with brand standards and operational policies.
- Develop and manage budgets, forecasts, and financial KPIs.
- Monitor revenue, expenses, and profitability, taking corrective actions when needed.
- Analyze performance data and implement initiatives to drive operational efficiency and revenue growth.
- Partner with sales and marketing teams to optimize occupancy and revenue.
- Build strong community relationships to increase local and group bookings.
- Support innovative marketing strategies to elevate brand presence and market share.
- Ensure compliance with all local, state, and federal regulations, including health and safety standards.
- Lead emergency preparedness, risk management, and property safety initiatives.
- Oversee preventative maintenance programs to protect property assets.
- Other duties assigned
- Minimum 3 years of experience as a Hotel General Manager in a branded hotel environment.
- Experience with Choice brand strongly preferred.
- Demonstrated success in guest satisfaction, team leadership, and financial performance.
- Strong operational knowledge across all hotel departments.
- Proven ability to engage and develop teams with a hands-on leadership style.
- Solid understanding of budgeting, forecasting, and P&L management.
- Excellent communication, organizational, and interpersonal skills.
- Proficiency in hospitality management systems and tools.
- Bachelor’s degree in hospitality, Business Administration, or a related field preferred.
- Strong sense of accountability and ownership.
- Competitive salary with performance-based incentives.
- Comprehensive benefits including medical, dental, vision, retirement plans, and PTO.
- Opportunities for career growth and professional development within StepStone Hospitality.
- A supportive, team-oriented work environment in a thriving community.
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