Senior Care Coordinator, Inbound Team (Medical Call Center Representative - Lead)(Sandy Springs, GA)

About Us

Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia. Ennoble Care’s clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, “To Care is an Honor.” Join Ennoble Care today!

Summary

We are seeking a dedicated and experienced Sr. Inbound Care Coordinator to join our team in the Sandy Springs, GA office! This role is pivotal in ensuring high-quality customer service by efficiently managing inbound communication from clients and providing expert assistance. The ideal candidate will bring excellent communication skills and a proactive approach to resolving client inquiries.

Responsibilities:

• Manage inbound calls, emails, and other communication channels, ensuring timely and accurate responses.
• Provide exceptional customer service by understanding client needs and offering appropriate solutions.
• Coordinate with internal departments to resolve complex client issues promptly.
• Maintain accurate records of interactions and transactions in the database.
• Identify opportunities for process improvements and provide feedback to management.
• Assist in training and mentoring junior staff members to enhance team performance.
  
  

Qualifications:

• Proven experience in a customer service or coordination role.
• Strong verbal and written communication skills.
• Excellent problem-solving and organizational abilities.
• Proficiency in using customer relationship management (CRM) software.
• Ability to work independently and collaboratively in a fast-paced environment.
• High school diploma or equivalent; additional qualifications in customer service or a related field are a plus.
  
  

Full-time employees qualify for the following benefits:

• Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity.
• Paid Time Off
• Paid Office Holidays
  
  

All employees qualify for these benefits:

• Paid Sick Time
• 401(k) with up to 3% company match
• Referral Program
• Payactiv: pay-on-demand. Cash out earned money when and where you need it!
  
  

Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.