Director of Guest Services
Greater IMPACT Church
Date: 2 weeks ago
City: Glen Burnie, MD
Contract type: Full time
Greater IMPACT Church is a vibrant and Christ-centered ministry that exists to Connect, Engage, and Servecommunities with the love and message of Jesus Christ. Founded in February of 2015, the church was birthed with a clear mandate to reach people who are hurting, broken, and lost, and introduce them to Jesus - the One who is more than capable of healing every hurt and mending every broken place.
We believe in creating a welcoming and transformative environment where individuals can encounter God, experience authentic community, and discover purpose. Through dynamic worship, practical teaching, and outreach-driven initiatives, Greater IMPACT Church seeks to meet both the spiritual and practical needs of people locally and beyond.
Volunteers are essential to our mission. Whether it’s through serving the community, supporting church operations, or participating in outreach events, every helping hand plays a vital role in demonstrating the heart of Christ. Join us as we make a lasting IMPACT - one life at a time.
,
Are you passionate about making people feel truly welcomed, valued, and at home? We are looking for a Director of Guest Services to help us create a warm, organized, and seamless experience for every guest who joins us - whether online or in person.
As the Director of Guest Services, you will lead a dynamic team of greeters, hosts, and hospitality volunteers, ensuring that every person who connects with us feels seen, loved, and eager to return!
Responsibilities
We believe in creating a welcoming and transformative environment where individuals can encounter God, experience authentic community, and discover purpose. Through dynamic worship, practical teaching, and outreach-driven initiatives, Greater IMPACT Church seeks to meet both the spiritual and practical needs of people locally and beyond.
Volunteers are essential to our mission. Whether it’s through serving the community, supporting church operations, or participating in outreach events, every helping hand plays a vital role in demonstrating the heart of Christ. Join us as we make a lasting IMPACT - one life at a time.
,
Are you passionate about making people feel truly welcomed, valued, and at home? We are looking for a Director of Guest Services to help us create a warm, organized, and seamless experience for every guest who joins us - whether online or in person.
As the Director of Guest Services, you will lead a dynamic team of greeters, hosts, and hospitality volunteers, ensuring that every person who connects with us feels seen, loved, and eager to return!
Responsibilities
- Oversee and support the Guest Services team (greeters, chat hosts, hospitality, parking, etc.).
- Train, schedule, and encourage volunteer teams.
- Develop and refine guest follow-up processes.
- Create a welcoming environment both online and onsite.
- Manage connection cards, prayer requests, and next step follow-ups.
- Collaborate with leadership to enhance the overall guest experience.
- Gather feedback and continuously improve our hospitality approach.
- Strong leadership and people skills.
- Warm, friendly, and passionate about hospitality.
- Organizational and communication skills.
- Willingness to lead and serve others.
- Experience in customer service, guest services, or volunteer coordination a plus.
- Comfortable using basic technology (email, spreadsheets, simple church systems).
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