Product Development Coordinator

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< data-start="78" data-end="148">Product Development Coordinator (ServiceNow)

Location: Burns Building , 605 Suwannee Street, Tallahassee, FL 32399

Experience: 7+ years in IT product development/delivery

< data-start="247" data-end="269">Role Overview

The Office of Information Technology (OIT) is seeking a Product Development Coordinator to oversee and coordinate IT product initiatives on the ServiceNow platform. This role manages delivery schedules, integrations, and product performance, ensuring alignment with business goals and technical standards. The coordinator will bridge business owners and technical teams, ensuring timely, high-quality product delivery.

< data-start="700" data-end="729">Key Responsibilities

• Oversee end-to-end delivery of ServiceNow-based solutions and enhancements.
• Develop and maintain product roadmaps, release schedules, and milestones.
• Facilitate collaboration between business, technical, and enterprise architecture teams.
• Track development progress, risks, and readiness for release.
• Translate business needs into actionable technical requirements.
• Coordinate change management, training, and stakeholder communication.
• Ensure smooth transition from development to operations.
  
  

< data-start="1257" data-end="1294">Required Experience & Skills

• 7+ years in IT product development or project delivery (software lifecycle focus).
• 5+ years leading cross-functional teams in complex IT solution delivery.
• Strong experience with ServiceNow implementations and integrations.
• Skilled in release planning, backlog grooming, and agile/iterative methods.
• Familiarity with government IT governance (Florida 60GG-1 to 5 F.A.C. preferred).
• Strong communication skills with both business and technical audiences.
• Hands-on expertise with SharePoint 365, Microsoft Project, and product planning tools.
  
  

< data-start="1873" data-end="1898">Preferred Skills

• Knowledge of compliance, accessibility, and enterprise IT standards.
• Experience with collaboration tools (Azure DevOps or similar).
• Ability to manage multiple release cycles while balancing priorities.