Customer Success Manager

MRF 77515

Description

We are looking for a motivated and experienced Customer Success Manager to join our team! As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients and also implementing and supporting client solutions.

Requirements

• Proven experience in Customer Success Management or account management roles
• Experience working with brand image and promoting value through customer experience
• Exceptional ability to communicate and foster positive business relationships
• Highly organized and able to multitask.
• Self-driven and has a proactive nature
• Excellent communication and interpersonal skills
• Demonstrate leadership qualities
• Knowledge of customer success processes
• Strong organizational and analytical skills
• Ability to work well in a team environment
• Ability to identify upsell and new business opportunities
• Familiarity with customer success software and tools to enhance customer interactions and improve team efficiency.
  
  

Responsibilities

• Develop and manage client portfolios
• Sustain business growth and profitability by maximizing value
• Analyze customer data to improve customer experience
• Onboard new clients
• Mediate between clients and the organization
• Minimize customer churn.
• Aid in product design and product development
• Build customer loyalty
  
  

Nice to have

• Sales background but not required
  
  

Working conditions

Will be working Mondays-Fridays between 7 am-6 pm EST