Customer Loyalty Specialist (Logan, UT)
NRG Energy
Date: 8 hours ago
City: Logan, UT
Salary:
$16.75
-
$18.25
per hour
Contract type: Full time

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You’ll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success—take the lead in shaping your career development, goals and future!
Customer Loyalty Professionals act as advocates, building confidence in our business to ensure our customers feel safe and protected. We are looking for individuals that excel in using problem-solving skills to find a solution that will benefit both our customers and our business.
Teamwork is important for us here at Vivint. As a Customer Loyalty Specialist, you will have the support of a Supervisor and Performance Specialist, both of whom will coach you regularly to ensure success. Throughout your employment, you will receive continual education on policies, procedures, and soft skills.
Who We Are Looking For
We are looking for individuals with a desire to deliver world-class customer service, a love for problem-solving, and a passion for proactively building a career.
Training: Paid, Mandatory In-person Training Monday - Friday
Starting Rate: $16.75/hr + Commissions
We want you to grow with us! Potential to make up to $18.25/hr within your first year.
*Promotions and compensation are dependent on performance and are not guaranteed*
Job Responsibilities
Official description on file with Talent.
Customer Loyalty Professionals act as advocates, building confidence in our business to ensure our customers feel safe and protected. We are looking for individuals that excel in using problem-solving skills to find a solution that will benefit both our customers and our business.
Teamwork is important for us here at Vivint. As a Customer Loyalty Specialist, you will have the support of a Supervisor and Performance Specialist, both of whom will coach you regularly to ensure success. Throughout your employment, you will receive continual education on policies, procedures, and soft skills.
Who We Are Looking For
We are looking for individuals with a desire to deliver world-class customer service, a love for problem-solving, and a passion for proactively building a career.
Training: Paid, Mandatory In-person Training Monday - Friday
Starting Rate: $16.75/hr + Commissions
We want you to grow with us! Potential to make up to $18.25/hr within your first year.
*Promotions and compensation are dependent on performance and are not guaranteed*
Job Responsibilities
- Deescalate customers and find resolutions for complex issues
- Build genuine rapport with people and effectively assist customers with confidence, professionalism, and empathy.
- Must be willing and able to offer customer savings incentives for our Partner Insurance Agency, Solar and NRG, and customer referral programs. (Disclaimer: You will not be required to sell insurance)
- Actively answer incoming phone calls to support customers in addressing their product or service inquiries.
- Retain new and end-of-term customers through resolving customer issues and renewal offers by utilizing active listening and effective sales and communication techniques.
- Sales and communication skills (or a desire to learn these skills)
- Strategic minded, Self-Motivated, and consistently excellent
- De-escalation skills
- Passion for providing quality customer service
- Verbal and written communication skills
- Computer Savvy (Ex. 40+ WPM, ability to navigate different/new software).
- Well-versed in smart home technology and the products that we offer
- Must be able to reliably commute to our Logan, UT office
- Must be at least 18 years old
Official description on file with Talent.
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