NYC Shelters - LCSW / Client Care Coordinator Supervisor

SCO Family of Services


Date: 20 hours ago
City: Bronx, NY
Contract type: Full time
Job Details

Description

Client Care Coordinator Supervisor

Key Responsibilities

  • Provides clinical and administrative supervision to Client Care Coordinators to monitor performance, provides training to teach new skills and coaches to improve performance
  • Utilizes management tools and database to track staff work activities including outreach, intake, assessment, service planning and delivery, referrals and linkages to community-based organizations, follow-up, collaboration with collateral contacts, documentation, confidentiality and contact standards
  • Develops and implements performance improvement plans and manages progressive disciplinary process as needed
  • Writes and delivers performance appraisals
  • Conducts quality improvement reviews; develops and implements action plans to improve effectiveness and efficiency of staff
  • Assists in the planning and implementation of operational procedures and provides program management with continuous feedback about operations
  • Serves as point of contact for crisis intervention services
  • Maintains clinical documentation and records that uphold all HIPAA regulations
  • Collaborates with referral sources including clinical care providers and legal entities
  • Reviews and addresses treatment/medication adherence issues as needed
  • Utilizes multiple Electronic Health Record systems
  • Develops, delivers and participates in ongoing professional trainings

Job Requirements

  • Master’s Degree in social services or behavioral health related field required; Current licensure-LCSW
  • Three (3) years of job-related experience supervising staff who deliver medical, mental health or substance abuse-focused services to individuals living with chronic medical and/or severe and persistent behavioral health needs
  • Excellent interpersonal, organizational, writing and computer skills
  • Working knowledge of medical and/or behavioral health care environments including diagnoses/assessment, clinical terminology, documentation standards and health information systems strongly preferred
  • Required to work weekends, late nights, and schedule is subjected to change based on program needs
  • Bilingual Spanish or French a plus

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume