Call Center Representative

Position Details: 

• Industry - Banking and Financial


• Title - Call Center Representative


• Duration - 12 months


• Location - Chandler, AZ (ONSITE)


• Pay - $18/hour to $21/hour


• Benefits:  
  The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable) 

Job description:

• DEPARTMENT- 401k
  


• Retirement and Benefits supports participants in employer sponsored 401(k), pension, and non-qualified deferred compensation plans. Provides participants with clear information on their accounts, guides them through how to execute transactions, and completes error free processing of financial transactions.
  

Required skills:

• Requirement of 2 or more years of customer service experience and below skills.


• Must possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information


• Computer Literacy and proficient in using MS Outlook, Word, and PowerPoint is a REQUIREMENT


• Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment


• Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients


• Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise


• Positive attitude that embracing coaching as an opportunity to improvement in current role


• Ability to handle confidential matters and sensitive information in a responsible manner.


• Ambitious and self-motivating